Take the opportunity to lead a diverse team!

As Payments Foreign Exchange Operations VP, you will be leading our Payments Foreign Exchange Operation (FX) in Manila. 

The team's primary functions are supported by the 100+ people in the global team. This included payment processing and controls, post settlement investigations, Dodd Frank regulatory team, Global Mass Pay team, and many more individual teams. The team supports:

Payments 135 different countries, transacting in around 120 different currencies. Managing over 1 million FX transactions per month across multiple different FX products

Team Description:

The Payments FX operations team supports our clients in the FX transactions executed by the multiple different lines of business across JPMorgan. The position we are hiring for is to support our team in Manila however close interaction will be with the teams in India, USA and Argentina. The team provide comprehensive operational services to the Bank's businesses across the globe and this role will be also be supporting global processes and global clients. The department is very fast moving, with rapidly increasing volumes so there is always an opportunity to learn, increase knowledge, to take on more responsibility and where staff excellence is recognized through reward and promotion.

The Payments FX team is responsible for liaising with our clients, front office, settlements, and multiple other internal teams. This position includes performing key controls as well as providing the best quality client service to our clients and business partners.

Job Responsibilities

Day to day responsibilities of managing both the payments processing team and the post settlement nostro breaks team involve managing failed settlement (nostro breaks) Ensuring that all payments are settled correctly, and any breaks are followed up on a timely manner. Identifying and investigating any root causes. Participating in process improvement initiatives  Establishing an excellent relationship with Front Office sales and other internal clients  Working with the above groups to quickly and efficiently resolve client issues. Being the escalation point and key point of contact during the late Asia time zone and early European time zone.  Managing the team, with day-to-day responsibilities including arranging training, recruitment, performance management, escalation resolution, and driving standards. Development and training the Manila team to ensure that we have full coverage in the location. 

Required qualifications, capabilities, and skills

Minimum of 2 years' people management experience at a Vice President or Head of Operations capacity, in a financial organization.  Client Service experience with managing demanding and high-pressure situations. Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team.  Strong communication skills, experience of building phone relationships.  Take ownership and display the ability to follow through with departmental objectives whilst considering risks involved in daily processing. An attitude of continuous improvement.  Well-developed problem-solving skills. Results-orientated. Capability to prioritize.  Capability to think laterally and understand the big picture.  Amenable to work onsite in Bonifacio Global City, following core late day to mid-day schedule, and able to be flexible to accommodate business needs.

Preferred qualifications, capabilities, and skills

Experience in Foreign Exchange Operations management will be highly advantageous Experience of payments, and SWIFT communications between banks preferred Experience in a financial service and nostro reconciliations