Site Name: Poznan Pastelowa Posted Date: Oct 23 2024 Payments Specialist Manager Global HCP/EE Hub Payments Specialist Manager provides a service that is high priority in ensuring that GSK continues to comply with internal and external regulations that encompass payments and reporting requirements of HCPs and EEs. The Payments Specialist Manager will be integral to the improvement of efficiencies in the Global Hubs payment processes, deliver consistent and compliant ways of working, supporting the delivery of external engagement payments. Responsibilities: Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of vendor creation, vendor change, PO creation and payments requested by the HCP/EE Engagement Hub Specialists These include: - Strategic lead for HCP/EE payments and operational point of contact for Stakeholders Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment. - Defining and implementation of quality monitoring frameworks to assure senior management of the delivery of HCP payment and TOV activities in accordance with internal standards and external regulatory and legal requirements. - Support specific core HCP Engagement payment processes for GSK Pharmaceuticals and ViiV Healthcare. Responsibilities include: - Maintaining specific core HCP/EE payment processes specific to enterprise HCP/EE requirements. - Maintaining Hub finance policies, SOPS and guidance documents. - Delivery of operational support services to support specific HCP/EE payments for cross- border and above country sponsored activity. - Maintaining of documentation compliance and retention to required standards - Providing tools, templates, systems to enable delivery of process to required standards. Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3). - Collating and monitoring of performance metrics/KPIs. - Supporting a culture of continuous process improvements through regular end to end process reviews, - Providing input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists). - Providing continual development to Finance Specialist and identify gaps in training needs - Supporting central (internal and outsourced) shared services in the management and delivery of HCP Engagement activities Responsibilities include: - Assisting in the continued evolution and development of a hub-based Finance specialist knowledge centre accessible to the entire GSK organisation - Ensuring customer queries are dealt with in a timely manner - Ensuring payment requests are raised within the approved timelines and TOVs are tracked and reported accurately in finance systems. - Monitoring service parameters including deliverables, timelines, quality and cost. Ensuring delivery of services according to agreed standards. - Assisting in the review and continuous improvement of services to meet business and customer needs Basic qualifications: - Pharma Industry experience (desirable but not mandatory) - Finance process (e.g. accounts payable or receivable) experience - External Stakeholder management experience (desirable but not mandatory) - Knowledge on Transfer of Value (desirable but not mandatory) - Strong Communication experience. - Intermediate Excel skills - Service Industry Experience (desirable but not mandatory) - Experience in managing a high-performance team. - Matrix Leadership experience, ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach. - Self-motivated; works as part of a highly matrixed global team. Why GSK? Career at one of the leading global healthcare companies Contract of employment Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit) Hybrid working model (where GSK site are in Poland) Extensive support of work life balance (flexible working solutions, min. 2-3 days/week working form the office, short Fridays option, health & well-being activities) Life insurance and pension plan Private medical package with additional preventive healthcare services for employees and their eligible Sports cards (Multisport) Possibilities of development within the role and company’s structure Personalized learning approach (internal trainings, mentoring, access to online training’ platforms: Keep Growing Campus, LinkedIn Learning, Business Skills, Harvard Manage Mentor, Skillsoft and external training) Supportive community and integration events Modern office with creative rooms, fresh fruits every day Inclusion & Diversity at GSK: As an employer committed to Diversity and Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs. #LI-GSK #LI-HYBRID #LI-DEI Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. 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