Responsible for overseeing provision of enhanced specialty pharmacy services for a specific payor service. Managing the team in an inbound/outbound call center environment. Partnering with the payor on provided a specialized service to the patient/member. From data entry of prescriptions, delivery scheduling and management of the Payor Partner Program Specialist team.
Responsibilities Supervise staff of Payor Specialist in inbound/outbound call centerProvide timely reporting, feedback, and information to support the training and development of Payor Specialist team Work with Payor Partners on advancements to the specialist team, to provide the best service to the patients/membersDirect and seek enhancements to team’s workflow dailyEnsure that team maintains and keeps reasonable production as determined by management Develop and manage department schedule, time off requests, etc.Provide escalated resolution to customer service issues to ensure member satisfactionServe as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced servicesParticipate in after hours on-call rotation with the management teamTravel with the sales team to build relationships with healthcare providers, as neededResponsible for accurate data entry of incoming prescriptionsResponsible for accurate selection of billing and shipping methods for incoming patient ordersProvide customer service coverage for incoming calls and directing incoming calls to appropriate staff as neededWork with internal stakeholders to provide resolution to payment related issues on accounts/ordersManage orientation process and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assigned QualificationsEducation Requirements:
Preferred: Bachelor’s degree in Business Administration or Healthcare
Experience:
Past experience in a customer service-related fieldPast experience in a call center environment12-24 months experience as a pharmacy technician
Job Skill Requirements:
Broad knowledge of medications, physician orders, and pharmacy systemsStrong communication skills Outstanding customer service skillsExcellent organization skillsAbility to multitask and prioritize Excellent computer and keyboarding skills
Compensation:
$60,405.80 per year.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
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