**Overview** Responsible for overseeing provision of enhanced specialty pharmacy services for a specific payor service. Managing the team in an inbound/outbound call center environment. Partnering with the payor on provided a specialized service to the patient/member. From data entry of prescriptions, delivery scheduling and management of the Payor Partner Program Specialist team. **Responsibilities** + Supervise staff of Payor Specialist in inbound/outbound call center + Provide timely reporting, feedback, and information to support the training and development of Payor Specialist team + Work with Payor Partners on advancements to the specialist team, to provide the best service to the patients/members + Direct and seek enhancements to team’s workflow daily + Ensure that team maintains and keeps reasonable production as determined by management + Develop and manage department schedule, time off requests, etc. + Provide escalated resolution to customer service issues to ensure member satisfaction + Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services + Participate in after hours on-call rotation with the management team + Travel with the sales team to build relationships with healthcare providers, as needed + Responsible for accurate data entry of incoming prescriptions + Responsible for accurate selection of billing and shipping methods for incoming patient orders + Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed + Work with internal stakeholders to provide resolution to payment related issues on accounts/orders + Manage orientation process and training new employees + Responsible for completing all mandatory and regulatory training programs + Perform other duties as assigned **Qualifications** **Education Requirements:** + Preferred: Bachelor’s degree in Business Administration or Healthcare **Experience:** + Past experience in a customer service-related field + Past experience in a call center environment + 12-24 months experience as a pharmacy technician **Job Skill Requirements:** + Broad knowledge of medications, physician orders, and pharmacy systems + Strong communication skills + Outstanding customer service skills + Excellent organization skills + Ability to multitask and prioritize + Excellent computer and keyboarding skills **Compensation:** $60,405.80 per year. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/13403/payor-partner-program-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866) **Job Locations** _US-NY-Syracuse_ **Posted Date** _2 months ago_ _(11/1/2024 10:13 AM)_ **_Requisition ID_** _2024-13403_ **_\# of Openings_** _1_ **_Category_** _Management_ **_Location : Location_** _US-NY-Syracuse_