Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As a Payroll, Time & Benefits Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits. etc. You are also contributing to the continuous improvement of the P&C People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of P&C People Support Solutions. You need a broad understanding across local HR processes and tools, as well as local and global downstream impacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

Responsibilities

Service DeliveryExecute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog)Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.Understand and have working knowledge of local time/absence policies.Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.Manage, process and reconcile mass upload files for all pay frequencies.Monitor data flows to/from Workday to Vendor for accuracyEnsure integrations are processed timely and resolve any errors ensuring accurately processedEnsure regulatory compliance in line with the countries, customers, and regulations.Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.Supports P&C Chapters in system maintenance activities.Provide guidance and advisory to first level P&C support teams.Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).Participating in project activities as requiredEnsure consistent and reliable service delivery for customers serviced.Implement processes and initiatives to ensure continuous improvement as well as service enhancement.Ensure end to end ownership of resolutionEnsure operations according to defined KPIs and ServiceNow OKRs.Support country non-PTB activities upon the business needs if applicable.

Cross-Functional CollaborationBuild relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.Achieve our P&C vision by driving local consistency through collaboration.

Outputs & DeliverablesContinuous contribution to the improvement of the performance of People Support SolutionsReaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)

Who you are

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.

You bring the following experience:1-3 years of experience in payroll services and benefits administration is a must.Experience in a shared service center environment preferablyKnowledge of Ecuador payroll cycle and processes preferablyExcellent attention to detail and analytical abilityAdvanced Excel skills (pivot table, v-lookup, etc.)Proven track record of being able to deliver in a matrix organization.Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.English strong communication skills both written and spoken preferredPreferably HR generalist know-how.Ability to thrive in an ambiguous and multicultural environment working across borders.

Core capabilities include:Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback

Relocation benefits are not available for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.