Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.   Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.   SUMMARY OF DUTIES: This position is responsible for responding to inquiries from the Railroad Retirement Board (RRB) regarding employee claims for unemployment and sickness benefits requiring a comprehensive understanding of Tier I, Tier 2 and RUIA regulations. Supports other tax and payroll processes within the Payroll Processing Unit of the Corporate Payroll Department by completing biweekly and off-cycle post-processing requirements, Mortgage Verifications (VOE’s) and master data input of employee tax and direct deposit information. ESSENTIAL FUNCTIONS: Provides payroll services to employees, ensuring biweekly gross to net payroll is processed accurately and in accordance with tax laws, wage and hour regulations and Amtrak internal policies.  Coordinates review of health and welfare and savings deductions with various Human Resources departments, ensuring deductions are corrected prior to payroll close. Assures that all master data updates are entered correctly and, in a time-sensitive manner, including but not limited to direct deposits, PTO adjustments, tax changes, and various earnings wage types.  Reviews daily and biweekly reports, coordinating with Field Office and Time system personnel to complete biweekly review of payroll output reports. Maintains payroll documentation folders.  Calculates, documents and processes manual checks in SAP, maintains logs and balances transactions. Provides excellent customer service as evidenced by handling calls from the Payroll Hotline, providing timely responses to VOEs, mortgage verifications and other related inquiries for wage and tax data.  Assists employees with password resets, questions and processes related to third party vendor (MyADP.com, for example) warehousing paycheck and W-2 forms.  Processes ACH reversals, voids, stop payments and daily net pay batch details; maintains documentation of all transactions.   May perform two or more of the following functions: Ensures payroll garnishments are processed in accordance with Federal and State laws. Works with third-party vendor and ensures data interfaces are completed timely and accurately and errors/rejects resolved prior to payroll close. Reconciles periodic invoices from third party vendor and keeps Treasury informed of outgoing amounts. Acts a primary contact for all union dues updates; works with Payroll IT to support incoming and outgoing reports and file uploads.  Provides monthly reports to union contacts accurately and timely.  Responsible for setting up employee with pay cards, accessing the third-party vendor’s system and providing employees with pay cards timely; assists employees in understanding the process and procedures around usage. Provides administrative support to Director as responsibilities include accepting and distributing incoming mail, processing invoices for department expenses and ordering departmental supplies; maintains office supplies in an organized fashion. Acts as primary contact with third party vendor for archived records.  Maintains payroll records in file room and handles the offsite storage of payroll files as well as the database of records stored; coordinates periodic delivery and retrieval of boxes. Completes daily inquiries from the Railroad Retirement Board (Form ID4K) accessing the ERS website and ensures all assigned items are reviewed and completed by RRB required deadlines.  Assists Supervisor, Payroll Manager and/or Payroll Director with special projects or assignments when required.    MINIMUM QUALIFICATIONS: High School diploma. Good knowledge of garnishment regulations. Familiarity with payroll federal and state tax regulations. Good command of Microsoft Office Professional. Ability to work overtime without advance notice. Demonstrated effective customer service skills. Ability to multi-task and organize tasks around changing priorities   PREFERRED QUALIFICATIONS: Bachelor’s degree FPC/CPP Certifi cation System familiarity with SAP and its various modules. Union experience Kronos experience   MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: Ability to exercise common sense, sound judgment, confidentiality, and discretion. Ability to self-motivate, pay attention to detail and deadlines, initiate action and possess excellent follow-up skills. Strong communication skills with good listening, writing and speaking skills, with an underlying respect for others.   WORK ENVIRONMENT: Office environment. Hybrid at least one day per week in office, depending on immediate need.   COMMUNICATIONS AND INTERPERSONAL SKILLS: Must have excellent oral and written communication skills.   The salary/hourly range is $65,500-$84,888. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here. Requisition ID:163399 Posting Location(s):District of Columbia Work Arrangement:04-Hybrid Weekly  Job Family/Function:Finance  Relocation Offered:No  Travel Requirements:0 - 5%  You power our progress through your performance.   We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.  Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.    Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.   In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.   In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.  Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.