**ADP is hiring a Public Relations & Billing Solutions Specialist.** In this position you will provide support to payroll and implementation teams on client web, Enterprise, and Mainframe systems. Team members provide functional support of payroll processes and technical solutions for applications. Responsibilities also include billing support and transmission of client payroll processing balances for invoice reconciliation and direct debiting of client accounts. Individuals make client level configuration changes to payroll systems to accommodate client processing needs. PBS Specialists also create tools that assist payroll field in managing clients during disaster recovery or weather related issues. SR PBS team members interface with corporate information technology teams to identify processing inefficiencies and solve systemic issues. Provide level 2 technical solutions to payroll regions regarding system capabilities and functionality. Handle escalated client level billing issues and engages the appropriate corporate and regional resources to implement a solution. Performs special requests required by PSG management; including but not limited to reporting, standardizations, and mass system changes. **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.** **RESPONSIBILITIES:** + Investigates, analyzes and resolves payroll and delivery related issues on a timely basis Senior: continually reviews and maintains standardization among client base and escalates + Modifies client setups in the Mainframe including payroll delivery addresses, payroll split-wrap set-ups and payroll schedule information + Facilitates exception requests such as hot payrolls, remote print backs, and re-routed packages with the ES Field Operations teams per regional request + Provides disaster recovery and business continuity planning solutions and support to the regional payroll and implementation teams + Manages payroll document record retention processes + Executes billing programs daily to create direct debit files, reconcile ledger amounts and transmit files to corporate for debiting of client accounts + Provide billing solutions to regional payroll and implementation teams by resolving client and employee level invoice calculation errors + Partner with Corporate and ADPO business groups to identify solutions for billing issues + Monthly quality reports Performs other related duties as assigned **PREFERRED QUALIFICATIONS** : Preference will be given to candidates who have the following: + Strong client relationship and interpersonal skills + Ability to troubleshoot and resolve customer complaints using pre-defined solutions + Demonstrated ability to learn and apply basic concepts in new situations + Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner + Ability to collaborate and work in a team environment as well as work independently and make sound decisions A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: + Experience noted above, OR + Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.