Overall objective of the Role Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies. Main Responsibilities Key responsibilities: + Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks + Independently manage social insurance related documents and data entry + Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds + Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities + Be able to understand and interpret a payslip + Be able to understand and follow the payroll calendar + Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities + Ability to recognize and deal appropriately with sensitive and confidential information + Produce and understand standard and client specific payroll reports including statutory year end reporting needs + Review and validate data for accuracy and completeness and initiates corrections per the defined standards + Answer payroll related questions and requests + Support and execute SOC1 Controls + Maintain and apply defined work instructions (DWIs) + Perform Transactions with Third parties + Provide clear knowledge transfers to peers + Support the Root Cause Analysis (RCA) process + Support and manage system maintenance testing + Support technical issue coordination and resolution + Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures + Participates in projects and activities as needed and assigned Key Criteria to monitor performance + Adherence to all Security and Compliance procedures + 100% Attainment of customer SLA agreements + Adherence to quality standards + Demonstrate professionalism and act responsibly Core Competencies + Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook + Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement + Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities + Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities + Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way IV. REQUIRED EXPERIENCE Professional / Job Experience + Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint + Flexibility to support a global and fast paced environment + Attention to detail + Excellent written and verbal skills + Self-motivated with a willingness to learn + Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Academic Degree Education and Training Essential + BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience + 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. + Social insurance specialist certificate Desirable + Experience working with HR and payroll data + SAP payroll module We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .