Main Responsibilities + Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs + Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks + Where applicable ensure Data Management is performed accurately and on time + Ensure Tickets and Calls are responded within SLA timescales and to a high standard + Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs + Proficient in using systems and tools + SOC Controls completed on time and with the necessary evidences + All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate + Highlight to Service Manager any deviations from the standard scope of service + Ability to recognize and deal appropriately with sensitive and confidential information + Successful completion of all learning objectives + Time Recording to be completed accurately and on time + ALIGHT Security Standards are adhered and followed + Contribute to team meetings and raise any issues immediately to your Service Manager + Ensure you are up to date with all ALIGHT HR announcements and communications + Build good relationships with all lines of businesses where appropriate + Update internal stakeholders, when needed, in a timely and accurate way + Participates in projects and activities as needed and assigned Professional / Job Experience + Knowledge of MS Office tools such as Excel, Word, and PowerPoint + Flexibility to support a global and fast paced environment + Attention to detail + Excellent written and verbal skills + Self-motivated and a willingness to learn Education and Training Essential + High school diploma or equivalent + 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment + HRIS knowledge Desirable + Experience working with HR and payroll data We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .