As the Payroll Lead, you will be required to be a subject matter expert (SME) in all areas of payroll processing. You will be required to analyze and respond to complex issues that require comprehensive knowledge of payroll activities. As the SME, you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role. In this role you will be responsible for supporting the Sales process including sharing current payroll practices, legislation requirements and other key information to support the Sales life cycle. The Payroll Lead is expected to partner with the technical team and maintain the country solutions. Key responsibilities: + Ability to support and process payroll from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions + Ensure that the Payroll calendar is followed, and any deviation is dealt with via the appropriate change control process​ + Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities + Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented + Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include but is not limited to, estimating and implementing changes + Understand standard, and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service + Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map + Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities + Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation + Support of the sales life cycle including payroll practices and legislation requirements + Ability to recognize and deal appropriately with sensitive and confidential information + Ability to resolve and support technical and functional issues escalated from other team members and clients + Support and maintain the country solution and provision functional support as needed + Ensure compliant use of all systems + Support technical issue coordination and resolution + Maintain the client solution and provision functional support as needed + Recommend or participate in innovation activities to drive continuous improvement + Support project implementations and go-lives + Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role + Participates in projects as needed and assigned We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .