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At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Payroll Shift Manager is responsible for overseeing a multi-country payroll processing team and assists with processing payroll within the region.  Oversees payroll reporting, tax submissions, benefits-payment administration as well as payroll systems maintenance. Incumbent develops and controls all tasks necessary to accomplish the organization's payroll processing objectives, including relationships with internal and external stakeholders, auditors and government agencies. Hands on with process improvement.

ESSENTIAL JOB DUTIES

Leads a team of Payroll members responsible for processing multi country payroll.  Process end to end payroll and validation of payroll results.  Provide coaching, mentoring and making sure employees have the tools necessary to perform their job duties  Reconciliation of various payroll related accounts. Review and analyze reports for data accuracy; make adjustments as necessary and establish controls Preparation of various payroll related reports for the business.  Perform end of year processing and reconciliation including payment summaries. Act as a company representative as needed for government audits.  Identify areas for improvement and participate in strategic planning for department. Participate in system implementations for payroll and timekeeping. Advise, interpret and provide direction to management and staff on company rules and procedures, Federal, country and local laws and regulations involving payroll. Respond to complex matters requiring comprehensive knowledge of payroll policies and procedures; authorizes exceptions to the policy within defined limits. Make recommendations to leadership on process improvements. Lead projects and corporate initiatives that involve the payroll organization.

ADDITIONAL JOB DUTIES

Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. Perform other duties as assigned by management.

JOB REQUIREMENTS
Minimum Education and Experience:

Bachelor's Degree or equivalent work experience is required. Master’s/Advance Degree is preferred. Four years related experience and one to three years supervisory experience in a similar function required. Experience in performing and validating UATs, systems conversation, data migration. Experience in filing government-required wage and tax statements required.

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics:

Bilingual in English required  Ability to build partnership with functional leaders within organization as well as with external vendors. Superior knowledge of payroll processing requirements, system configuration and impact on regulations. Proficient personal computer skills including Microsoft Office. Knowledge on timekeeping systems and HCM systems required  Knowledge and understanding of Payroll and HR legislation and processes e.g. interpretation of bonuses or awards, and legislation, and tax Knowledge of audits and income tax forms,  Knowledge of health benefits programs and retirement plans preferred Exhibits sound analytical thinking, planning, prioritization, and execution skills with knowledge of payroll systems, internal controls, and management. Maintain the highest level of confidentiality and integrity to ensure associate confidence and protection of the integrity of payroll operations and information. Excellent interpersonal, written, and oral bilingual communication skills. Ability to work under pressure, prioritize and organize, work in a multitasked environment, and adapt to a flexible schedule.

General Job Level Knowledge, Skills, Abilities & Other Characteristics:

Excellent written, verbal and interpersonal bilingual communication skill Ability to multi-task and adapt to change. Proven track record of meeting or exceeding customer experience and financial objectives Strong presentation skills. Proven track record in a metric focused environment. Strong process orientation skills and project management abilities. Excellent leadership and organizational skills.

Career Level Attributes: M2

General Profile: Manages business or technical professional employees and/or supervisors. Has accountability for the performance and results of a team within own area of specialty. Adapts team plans and priorities to address resource and operational challenges. Decisions and problem solving are guided by policies, procedures and team plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or clients. Functional: Requires in-depth conceptual and practical knowledge in own team and knowledge of other teams in own area. Business Expertise/Acumen: Integrates industry vertical best practices in own team to the achieve of objectives. Leadership: Manages a generally homogeneous team; adapts plans and sets priorities to meet service and/or operational challenges. (Operations) Oversees a single site with approximately (FTE TBD). Problem Solving: Identifies and resolves moderately complex business problems. Impact: Impacts the level of service and the team’s ability to meet quality, volume and timeliness of objectives. Guided by department policies, resource requirements, budgets and the business plan. Interpersonal Skills: Guides, influences and persuades others internally and/or externally.

If you are interested, please send us your CV in English.

Applications will be processed in strict confidentiality.

Only short-listed candidates will be contacted.

The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.