**Position Title** Collection Specialist **Department(s)** Payroll/Ops **Reports to** Associate Director, Payroll/Ops Summary of essential job duties/responsibilities **Scope:** Core Activity: Collections and Payroll Activities **Duties/Responsibilities:** • Collect outstanding amounts based on final processing and any other recoveries • Sending out of recovery notice • Assist Labor Employment in providing required documents for any filed DOLE/NLRC cases. • Meet the performance goals established for the position in the areas of meeting targets, call quality and customer satisfaction. • Keeping records of all collection activity • Submit regular reports on the status of unpaid accounts and any repayment progress. • Negotiating settlements • Develop effective repayment plan. • Recommend collection improvement measure. • Address former/active employee queries through, call, mail and cases • Support business initiatives and payroll activities as assigned by the manager. **Minimum requirements:** • Bachelor’s degree or equivalent in any subject. • Minimum 1 year of experience in collection (voice) • Excellent analytical and problem solving skills. • Well versed with Microsoft Office EXCEL, mail merge, etc. • Excellent presentation, written and verbal communication skills.