At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. **Job Description** **_Purpose:_** Responsible for processing payroll including regular pay, retro pay, final pay calculation for terminated employees, ACH adjustments, off cycle payments, payroll input, reversals and other pay-related tasks. **_Scope:_** Plays a key role in ensuring accurate and timely payroll processing and reporting requirements for 70,000+ employees (U.S. and Canada) including adherence to all regulatory guidelines. **_Areas of Responsibility:_** Processes payroll using knowledge of departmental procedures, federal, state and local wage and hour standards and company policies; including appropriate work documentation. Reviews daily and bi-weekly exception and audit reports. Identifies errors and takes appropriate actions. Reviews, researches and processes transactions and answers questions regarding payroll issues. Investigates complex problems and bring suggestions for solutions to the Payroll Supervisor or Manager for resolution. Monitors the HR employee case system (MyHR-Service Now) and partners with Employee Self Service representatives, assisting with investigations and identifying timely solutions on escalated issues to ensure HR Shared Services SLAs have been met. Provides ideas for improvement on payroll processes to increase efficiency and enhance the employee experience. Maintains a working knowledge of federal and state laws and company policies and procedures affecting payroll. Assists with basic systems testing and administrative projects as assigned or self-initiated. Maintains sensitive payroll information with a high degree of confidentiality. Cross trains with other team members to build skillset and provide assistance to other payroll teams as needed. Helps to maintain up-to-date departmental documentation related to payroll processes. Contributes to the collection of data needed for management reports. Runs payroll queries to ensure data accuracy and investigate issues. Performs other duties as assigned. **_Competencies:_** **Focus on the Customer:** Seeks to understand the internal/external customer and meet the needs of both the customer and the company. **Share Information:** Provides information so that coworkers and employees can understand and take action. **Attend to Detail:** Ensures that data is accurate, work is thorough and to the highest standards. **Analyze and Make Decisions:** Takes timely action based on good judgment, systems data and knowledge of procedures and laws. **Drive for Results:** Achieves high levels of personal and organizational performance with integrity. **Apply Professional, Product and Technical Expertise:** Demonstrates the ability to apply technical, professional or product expertise to real world situations. **_Key Skills and Requirements:_** **Customer Service Skills:** Interprets basic needs accurately and responds with standardized solution. **Technical Skills:** Fundamental knowledge of payroll, self-service, time reporting and case management systems. **Payroll Skills:** Fundamental knowledge of payroll processing and applicable legal and regulatory requirements. **Interpersonal Skills:** Ability to contribute positively in a team environment and work with difficult situations. Supports change openly to ensure overall success. **Communications:** Communicates in a clear, concise and respectful manner in both written and verbal form. **Time Management:** Skilled in time management, determining what is important and urgent, and managing multiple tasks at the same time to ensure all duties are complete and all deadlines are met. **Problem Solving:** Ability to identify, resolve and communicate problem and resolution. **_Qualifications:_** + Minimum: 2 year college or post-secondary course work in related field or applicable work experience. + Minimum: 1-3 years of experience in payroll processing. + Preferred: Bachelor’s degree in related field + Excellent PC skills, preferred experience working in Workday and Service Now + Excellent verbal and written communication skills. + Excellent interpersonal skills with a team approach to problem solving. + Commitment to maintaining the highest level of confidentiality when dealing with payroll information. + CPP/FPC certification desired. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Benefits:** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law **EEO is the Law** U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32 - $31.15 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.