Description We're seeking a customer-obsessed Payroll Analyst who puts the employee experience first in everything they do. In this strategic role, you'll own end-to-end payroll operations for while maintaining an unwavering focus on customer satisfaction. You'll drive process excellence, manage key stakeholder relationships, and implement innovative solutions that enhance both operational efficiency and the employee experience. Our ideal candidate views every payroll interaction as an opportunity to deliver exceptional service and build trust with our employees. Key job responsibilities - Own complete payroll processing cycle - Execute and optimize comprehensive payroll controls (Source to Gross, Gross to Net) - Payroll accounting reconciliations - Resolve payroll queries and escalations - Drive vendor performance and relationship management - Serve as primary point of contact for key stakeholders including Benefits, Compensation, Stock Options, HR Services, Local HR, Finance teams - Design and implement process improvements using Six Sigma methodology - Provide support on strategic initiatives and country expansions Basic Qualifications - 3 years+ of payroll/HR experience - English and French language proficiency - Advanced Excel skills (pivot tables, VLOOKUP, complex formulas) - Strong analytical capabilities with exceptional attention to detail - Excellent customer service orientation - Eagerness to learn and grow - Bachelor's degree in related field preferred - Proven track record of stakeholder management Preferred Qualifications - Knowledge of personal income tax legislation, labor law - Familiar with HCM, Payroll and Time & Attendance Technologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.