GENERAL FUNCTIONS

This position is responsible for processing of all unemployment insurance related issues for the Fiscal, IRIS and North Carolina programs. Also provides assistance where needed in the Dept. The mission of this position is to be a team player within the department and to treat all customers with problem solving in mind.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process and correct documents received from DWD and North Carolina DES that would include but not limited to: warrants, levies, invoices and other employer documents. Process manual file uploads to report wage information outside of quarter end reporting. Prepare check requests for manual payments outside of the quarter end reporting. Maintain the working relationship with all contacts at DWD and North Carolina DES. Maintain individual client files. Complete online UC account number requests. Assist with Quarterly Tax Returns and Year-end Processing. Provide courteous and professional service at the payroll window. Provide courteous and professional service in answering telephone inquiries. Train and supervise volunteers as needed. Practice and promote safety in the work place. Perform other related duties as assigned.