Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

At Roche, we work with a purpose – developing innovative diagnostics and medicines to help people live better, longer lives. ​

We advance science so that we all have more time with the people we love.  

The Opportunity:

Lead the Payroll Operations team to deliver efficient and effective services while exceeding quality standards. Drive cost and operational efficiencies and ensure compliance with governmental reporting. Foster strong stakeholder management and a customer-centric culture.

In this position you will be responsible for the following:

Team Leadership - Lead and manage the Payroll Operations team, ensuring efficient operations and compliance with KPIs and legal regulations.

Service Excellence - Continuously drive improvement projects for service excellence and consistent customer experience.

Data Analytics & Reporting -  Use data analytics to provide insights for proactive policy design and improved employee relationship management.

Vendor Management - Sustain relationships with external vendors and monitor their performance.

Cyclical Activities -  Lead or co-lead payroll activities such as annual compensation and bonus updates.

Consulting & Compliance - Provide organizational consulting and ensure strict technical, legal, and regulatory compliance.

Continuous Improvement - Own continuous improvement strategy, define and monitor KPIs, perform root cause analysis, and implement remediation.

Employment Decisions - Manage resource planning, hiring, training, development, performance management, and disciplinary actions.

People Processes - Facilitate people processes in line with Roche Leadership commitments and People Practices. Ensure ongoing dialog on career, capabilities, connections, and contributions.

Who You Are:
Key Attributes/Skills:

Experience leading a team for more than two years

Experience in a shared service center, preferably in an HR services environment. Workday experience preferred. 

3-5 years of payroll experience, U.S payroll preferred

Bachelor’s degree in business, finance or associated field preferred  

Excellent communication skills, fluent in English 

Ability to influence and work with key HR stakeholders to partner in achieving our strategy.  Ability to exert influence to create positive cultural change. 

Proven track record of being able to deliver and work effectively in a matrix organization across geographies and divisions.

Core Capabilities include: 

Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)

Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome) 

Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)

Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Collaborate and partner with business, HRIT, HRIS, local stakeholders to support strategy, design and processes that deliver North America objectives. Includes analysis, process harmonization, improvements, system innovations, enhancements, functionality

Relocation benefits are not available for this job posting.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.