Description We are seeking individuals ready to take on a new challenge in Private Banking. This role is critical to ensure a high-touch/ white glove service experience to Private Bank clients transitioning their business banking and personal banking relationships. Our most successful Digital Banking Advisors have demonstrated a need to perform at their best for their clients and team; they adapt quickly to changing priorities; they are excellent listeners with high attention to detail and strong organizational skills to retain that information for better serving clients; and they have a passion for solving complex problems. In your role as a Digital Banking Associate, you will be able to work closely with Private Bankers and Relationship Managers to prospect, build, and strengthen client relationships with digital banking expertise. Digital Banking Associates are leveraged throughout the bank as client-facing experts on all digital treasury services, including but not limited to: Personal Online Banking, Cash Flow Essentials, access Optima, CB Forex and the services contained within these platforms. Primary responsibilities include + Partner with Preferred Bankers and Relationship Managers to present relevant products and services to prospective clients. + Prepare and present tailored live platform demonstrations for prospective clients. + Facilitate an efficient digital onboarding process by collecting information and pre-filling necessary treasury forms. + Work closely with technical teams to resolve client issues + Process client requests and inquiries from a shared queue within the expected SLAs + Arrange and conduct training sessions with clients on initial login, setup, and overall navigation. + Provide ongoing support as needed, working directly with clients to answer questions or troubleshoot issues. + Gather feedback from clients and work closely with product managers to improve upon offered products and services, and inform future roadmaps. + As a representative of Citizens Private Bank, provide ongoing exceptional client service. + Understand client needs and offer advice on how to fulfill them via the bank’s digital services. + Leverage bank partners for complicated treasury services as needed. Qualifications, Education, Certifications and/or Other Professional Credentials + Proficiency in Microsoft Office suite required. + Exceptional written and verbal communication skills. + Strong organizational and prioritization skills. + Ability to travel within your local market to visit bank offices / clients. + 3+ years of banking and/or digital experience required. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday Pay Transparency The salary range for this position is $76k-95k per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 04/04/2025