Job Summary
Provide communications services for CAMC hospitals, which includes twenty-four (24) hour telephone service for employees, patients, physicians, staff and the general public.
Responsibilities
• Answer a minimum of 2,000 calls per day placed from CAMC employees, patients, physicians and the general public. Utilize PC in this process. Take messages for Physicians and relay messages when called.
• Notify the hospital staff and proper authorities in the event of emergencies, i.e., 1-2-3's trauma alerts, fires, bomb threats, etc. This is done on a 24x7x365 basis.
• Act as an information and referral organization to provide callers with information about the Medical Center.
• The operators must have a good working knowledge of the Medical Center, i.e., where departments and people are located, the function of departments and information about Executives. PBX Operator functions as the Patient Information Clerk, maintaining the database of patient locations, patient status, route calls directly to the patients and/or appropriate department/nursing station.
• Provide public with patient information for CAMC hospitals 24 hours a day following HIPPA guidelines. This also includes CAMC ambulatory practices.
• Consolidate with the public network operators in placing emergency long distance calls for clinical personnel and the Medical staff.
• Maintain current information on the status of all beepers issued to employees and the Medical staff.
• Reserve call schedules for CAMC Administrators, ancillary personnel, and the house staff.
• Manage requests for telephone repairs during evenings, weekends and holidays.
• Provide wake up services for residents and Medical Staff who are on call in the hospital.
• Inspect broken telephone sets to identify defective parts.
• Page physicians and CAMC personnel by audio, beeper and/or visual page systems, using the PC-bases paging system or the telephone.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact)
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
Competency Statement
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
Common Duties and Responsibilities
(Essential duties common to all positions)
1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.
Education
• High School Diploma or GED (Required)
Credentials
• No Certification, Competency or License Required
Work Schedule: Varies
Status: Full Time Regular 1.0
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Lisa J. Craft lisa.craft@vandaliahealth.org