Position Summary:

Operates the hospital switchboard, maintains internal and external communications, assists in documentation of procedures used within the department and performs minor maintenance on departmental equipment.

Education:

High school diploma or equivalent

Training and Experience:

Previous PBX or switchboard training is preferred, but on-the-job training is adequate.  Maximum efficiency should be attained within three to six months.

Job Knowledge:

The PBX Operator should know and understand equipment, hospital organizations, policies, procedures and emergency procedures.  Should be familiar with the basic functions of all hospital departments.  Self-motivated, energetic person who can demonstrate professional knowledge of PBX system, customer service skills, organize work flow, and work under pressure with frequent interruptions.