Position Summary:

The PBX Supervisor must handle all duties and responsibilities of the PBX in addition to other duties assigned by the Director of Emergency Preparedness and Safety. These additional duties would include maintaining daily schedules, maintaining schedules for use by PBX staff in paging On-Call personnel for hospital departments, and direct training of the PBX Staff.

Qualifications:

A. Education:

High School diploma or its equivalent.

B. Training and Experience:

Previous PBX or switchboard training is preferred, but on-the-job training is adequate. Maximum efficiency should be attained within three to six months.

C. Job Knowledge:

The Telecommunications Customer Service Representative Supervisor should know and understand equipment, hospital organizations, policies, procedures and emergency procedures. Should be familiar with the basic functions of all hospital departments. Self-motivated, energetic person who can demonstrate professional knowledge of PBX system, customer service skills, organize work flow, and work under pressure with frequent interruptions