ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
Quality is a key driver of competitive advantage in the Personal Care business. The BU & Market Quality Operations (MQO) Quality Lead plays a crucial role in embedding a strong performance culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers. This role champions product safety and superior quality, leading teams with passion and precision to uphold the highest standards.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
The Quality Lead will oversee aspects of product quality in PTAB with a turnover of over 2.5 billion Euros. The role will be responsible for deploying quality strategy, governance, and goals that directly impact marketplace success, our credibility with customers, consumer safety, and the on-shelf quality of our products. This, in turn, impacts Unilever's reputation and brand equity by ensuring quality that makes our brands unmissably superior.
The role will have oversight of all PC UL factories, quality manager in factory will report to role and also lead the MQO cross BU to support transformation, making our brands unmissably superior with safe products while collaborating internally and externally.
Governance to ensure compliance of products by design and delivery.Partnering with the central expertise team on overall product safety, audit planning, and governance.Responsible for partnering in PTAB business to develop a transformation strategy for BU on quality with consumer feedback and driving superior quality execution.Leading MQO team cross Arabia and Türkiye, partner in local LT and drive quality culture to drive net productivity and consistent delivered quality.Member of the PATB PC SCLT Team, leading quality strategic programs and quarterly governance with PCLT. Part of MQODefine and deliver BU quality strategy and effective management systems.Quality Council lead for PTAB, Lead cross BU quality team talent development and common agenda to drive culture across.Conduct regular audits and inspections to monitor and evaluate the effectiveness of quality strategy delivery and next steps.Collaborate with cross-functional teams, suppliers, and external stakeholders to address quality issues and drive continuous improvement initiatives.Work with the innovations and operations team on consumer complaints, insights, and feedback for UBS intervention and progress.Communicate quality objectives, performance metrics, and improvement initiatives to senior management and key stakeholders in BU and business partner PCLT.Stay informed about industry trends, emerging technologies, and regulatory changes to ensure the company remains compliant and competitive in the market.Support BU teams in developing and implementing the Quality Management System (QMS) to ensure fully compliant products - develop and maintain all relevant procedures in line with the requirements of global policies and procedures.Ensure that the QMS is maintained in a state of inspection readiness.Ensure systems are in place to manage local embellishment, re-pack, and co-packing work to meet all relevant standards and local requirements.Maintain an effective Change Management system to ensure business changes are effectively managed.Drive and deploy a digital Quality transformation program.Lead the BU E2E Culture Quality Transformation Program.WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
More than 10 years of experience in SC and Quality.A proven leader who is committed, enthusiastic, and capable of mentoring and upskilling the quality team. Able to inspire and motivate team with direct and dotted line reporting.Has driven/been part of transformational cross functional project.Strong knowledge of product safety, regulations and standards.Quality management expertise: Developing and implementing quality control procedures, conducting audits, and managing quality assurance programs to maintain product safety and consistency.Experience in virtual teamwork.Experience in developing and maintaining a robust QMS, familiar with external accreditation audit processes.Track record of delivering quality performance improvement within multiple large to small manufacturing sites.Clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.Understanding of global and operational business strategy and challenges.Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.Being flexible and responsive to changing regulations, market trends, and customer & consumer preferences to ensure quality processes remain effective and efficient.Skills
Analytical skills: Utilizing data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.Communication skills: Collaborating with cross-functional teams, suppliers, and regulatory agencies to address quality issues, communicate quality objectives, and drive continuous improvement initiatives.Problem-solving abilities: Resolving quality-related issues, investigating customer complaints, and implementing corrective and preventive actions to prevent quality deviations.Auditing skills, appropriate qualifications as a lead auditor.Excellent English &Turkish communication skills, both written and verbal.Leadership
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.Critical SOL (Standards of Leadership) BehaviorsPERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.