RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We’re looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

Desktop Support Techs, We Want You!

The Northrop Grumman Classified Solutions team is seeking a qualified PC Network/Desktop Support Technician to join our qualified, diverse, and dynamic team of on-site technical professionals. The selected candidate will be required to work on-site, full-time, at our facility or local campus.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

Roles and responsibilities include:

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks.  Performs basic PC configurations.Instructs and assists users in the use of personal computers and networks.  Investigates information, network, and communications needs of users.Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.Works with engineers to resolve support issues, escalating to proper personnel where appropriate.Participates in new installations, testing and special projects as needed.Spends significant portions of the day away from the desk supporting users and moving equipment.Provide Windows systems management. Provides off-net environment support.  Provides basic network administration.Perform root cause analysis for complex issues and document technical solutions Work with software vendors to support third party applications. Provide any technical support above and beyond the Tier1/2 support vendor. Monitors ticket queues to ensure SLAs are metWorks after hours, including weekends when needed and/or provides on call support for production-impacting incidents, as needed.Exhibits good communication skills, an energetic approach, and patience with customers.Lift up to 40 pounds.

 Other duties, including but not limited to: 

Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration. Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation. Setup and configure rack mount workstations. Server application support. Engineering application support - install, configure, and troubleshoot engineering applications Network data port activation and testing. 

The ideal candidate will demonstrate the following: 

Ability to work independently; appropriately escalate issues and roadblocks to leadership. Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers. Personal integrity and high ethical standards in customer contacts as well as all internal relationships. Ability to masters unfamiliar information, tasks, and situations quickly and effectively. Excellent communication skills, written and verbal. 

If you are ready to solve complex problems in a dynamic environment, apply today!

This role can be filled at level 3, or level 4, depending on qualifications below.

Basic Qualifications (for Level 3): 

High School diploma and 4 years of IT related experience; OR an Associates degree and 2 years of IT related experience; OR a Bachelor’s degree and 0 year of IT related experience is requiredExperience with Microsoft products including Windows Server 10/11, Outlook, Word, Excel, PowerPoint, and Visio is requiredCandidates must possess a DoD 8570 IAT level II (or higher) baseline certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months from start date as a condition of continued employmentCandidates must have a current DOD Secret level security clearance (at a minimum) in order to be considered

Basic Qualifications (for Level 4): 

High School diploma and 6 years of IT related experience; OR an Associates degree and 4 years of IT related experience; OR a Bachelor’s degree and 2 year of IT related experience is requiredExperience with Microsoft products including Windows Server 10/11, Outlook, Word, Excel, PowerPoint, and Visio is requiredCandidates must possess a DoD 8570 IAT level II (or higher) baseline certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months from start date as a condition of continued employmentCandidates must have a current DOD Secret level security clearance (at a minimum) in order to be considered

Preferred Qualifications:

Candidates with these desired skills will be given preferential consideration:

The ideal candidates will have an Associates degree (or similar technical diploma/degree), a Security+ CE, and 3 years of experience with IT related software / hardware, preforming as a PC Desktop or Network Support Technician in a classified environmentExperience supporting large user populations in a secure environmentExperience in Active Directory configuring user and computer accounts Strong understanding of networking principles (such as the OSI model)CompTIA Network+ or equivalent CompTIA Security+ CE or equivalent DOD 8570 IAT level 2 certification Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments. Familiarity with DFARS and NIST InfoSec controls. Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels. Experience using ServiceNow in an enterprise environment Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell. Experience supporting VMware VDI (Virtual Desktop Infrastructure). Customer and detail oriented and possess good decision-making ability. Bachelor's degree in relevant disciplineCross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.) Top Secret clearance would be nice to have

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment.  Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself.  At Northrop Grumman, we are on the cutting edge of innovation.  Our diverse portfolio of programs means there are endless paths to cultivate your career.  We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.  Come join us!

Salary Range: $51,200.00 - $85,400.00Salary Range 2: $60,800.00 - $101,400.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.