**IT/Technical** **PC Network Support Technical 2** Clearfield, UT Posted: 11/26/2024 Job Description Job ID#: 208974 Job Category: IT/Technical Position Type: Associate - W2 Duration: 52 Shift: 1 **PDS Defense, Inc. is seeking a PC Network Support Technical 2, Clearfield, UT. Job ID#208974** **Job Description:** • Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals. • Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery. • Perform root cause analysis for complex issues and document technical solutions • Provide any technical support above and beyond the Tier1/2 support vendor. • Provide Windows systems management. • Monitors ticket queues to ensure SLAs are met • Work with software vendors to support third party applications. • Provides offnet environment support • Investigate information, network, and communications needs of users. **Basic Qualifications** • Minimum 5 years of Windows desktop support experience • Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite. • Strong troubleshooting abilities • Familiarity with manufacturing operations, hardware, software, etc. • Experience in Active Directory configuring user and computer accounts • Good understanding of networking principles (such as the OSI model) . • Proficiency in remote administration and troubleshooting of desktop PCs • Understanding of Enterprise-level storage concepts. • Ability to lift equipment weighing up to 40 pounds. • Ability to work independently; appropriately escalate issues and roadblocks to leadership. • Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers. • Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships. • Masters' unfamiliar information, tasks, and situations quickly and effectively. • Excellent communication skills, written and verbal. • Ability to manage multiple priorities and time-sensitive mission critical needs. • Customer and detail oriented and possess good decision-making ability. **Preferred Qualifications:** • Experience using ServiceNow in an enterprise environment • 2 years of Windows desktop support experience in an enterprise environment (>1000 end points) • Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.) • CompTIA A+, Network+, and/or Security+ certification • Associate or bachelor's degree in relevant discipline. • Experience supporting manufacturing operations, hardware, software, etc. • Familiar with OT/ICS segregation principles • Experience with support for OT/ICS environments Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance **VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled** To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled