We have an outstanding Contract position for aPC Support Coordinatorto join a leading Company located inIrvine, CA. Pay Rate: $32.00 - $34.00 Shift: 1st shift 7:30AM-4:30PM Job Responsibilities: + Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. + Diagnoses, identifies, and isolates basic hardware and software problems. May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users. + Routes call to available technical experts in more complex and difficult cases. + Responds to telephone, voice mail, e‐mail , and in‐person requests for assistance from users experiencing routine problems with hardware, software, or other computer-related systems by answering, evaluating, and prioritizing requests. + Attempts to resolve all support questions while the user is on the line. + Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect information. + May lead user through preliminary diagnostic procedures to determine source of error . Determines probable cause of problem ( e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. + Instructs user on basic diagnostic procedures. + Logs and tracks calls . Maintains history records and related problem documentation and prepares standard reports . Alerts appropriate technical area of recurring problems and patterns of problems. + Provides updates, status, and completion information to users and team leaders by voice mail, e‐mail , or in-person communication. + May install hardware, software and /or upgrades, and peripheral components such as monitors, keyboards, printers, and disk drives. + Teaches users the effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics. + Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement. + Recognizes and performs preliminary evaluation of ergonomics‐related issues, including workstation setup and furniture configurations, for any team members they contact. + Increases technical knowledge by attending educational workshops and reviewing technical or trade publications. + Supports the team by accomplishing related results as needed. + Work assignments may include cross‐functional or project team responsibilities. Basic Hiring Criteria: + Must have High School Diploma or equivalent + Trade school course completion or Associate's degree in related IT field preferred + Must be able to work 100% onsite + Must have 2 or more years related and Verifiable IT / PC Support experience + Must be able to lift up to 40lbs unassisted + General knowledge and understanding of personal computer operations, diagnosis, and repairs, including office application software packages, email , and PC operating systems. + Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns. + Ability to implement and effectively apply continuous improvement methods. + Ability to adapt procedures, techniques, and/or processes to meet special needs. + Ability to work on assignments that are moderately complex where judgement is required in resolving problems and making routine recommendations. + Ability to manage several assignments simultaneously through prioritization and recognition of skill levels required to complete the assignments . + Ability to determine methods and procedures and to seek appropriate guidance from more technically advanced sources as required. + Ability to define problems, collect data, establish facts, and draw valid conclusions. Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance