Are you a driven and motivated individual looking to grow your career in a dynamic and supportive environment? Join our team as a PC Technical Support Specialist, where you'll have the opportunity to leverage your expertise in PC and mobile device hardware, software configurations, and operating systems to resolve technical issues and provide top-notch support. In this fast-paced, high-pressure role, you'll work with a collaborative team, gain experience in both Field and Home Office technology support, and contribute to continuous improvement initiatives. If you're passionate about technology and eager to make a difference, this is the perfect place to advance your career and achieve your professional goals. Job Title: PC Technical Support Job Description: As a PC Technical Support Specialist, you will leverage your expertise in PC, mobile device hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support. You will deliver omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment, often multitasking (e.g., managing two simultaneous chat windows) and prioritizing efforts as needed. Key Responsibilities: + Utilize your knowledge of PC, mobile device hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support to our customers. + Deliver omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multitasking and prioritizing efforts as needed. + Perform initial client experience consultations, applying functional and technical knowledge for problem/issues analysis, using software tools to develop solutions, and testing fixes to resolve issues on the first action whenever possible. + Seek more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist in both Field and Home Office technology support. + Identify process/service improvement ideas with a continuous learning and improvement mentality. Partner with more experienced team members to drive innovation and idea implementation where possible. + Establish good interpersonal relationships with internal and external teams. Participate in temporary project/support assignments as needed. + Leverage experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment. Offer ideas to improve the client experience. Qualifications: + Minimum of 2 years of technical Help Desk experience. + Advanced knowledge in computer, mobile device hardware, and software troubleshooting, including proficiency in using software support tools. + Strong customer service skills that translate both inside (Home Office) and externally (Field), verbally and in writing, at all levels in a succinct yet understandable fashion based on the audience. + Demonstrates a professional image that supports the vision of future service and the ability to provide multi-channel support in a constantly evolving technology environment. + Strong oral and written communication skills, including the ability to quickly establish rapport and build a distinctive client experience. + Strong analytic skills and the ability to tackle problems. + Initiative and motivation, including a willingness to share feedback to drive process improvement. + Keen attention to detail, including proficiency in concise and understandable ticket documentation. + Ability to adapt to the changing needs of the business. Top Skills: + Desktop Support Experience (Windows 10) + Asset Management Experience + Desktop Imaging Experience + Equipment Setup + Critical Thinking and great attention to detail Enterprise Required Skills: + Asset management + Deployment + Deployment coordination + Troubleshooting + Support + Desktop support + Imaging + Imaging equipment + Technical support + Windows 10 + Windows 11 + Hardware + Office 365 + Mobile device + Mac OS X + Customer service + ServiceNow + Active Directory Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Milwaukee,WI. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.