**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Position Summary: Provide personal computer and printer support to all entities to include - developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Performs hardware support for users, including developing specifications to users’ requirements and organizational standards and installation to the network for approved hardware products. + Performs technical diagnostics for approved hardware products to determine the means of repair warranty, repair company . + Performs software support for users, including developing specifications to users’ requirements and organizational standards and installation of said software of approved software products. + Performs problem determination for approved software products to determine the means of interventions vendor, training, etc. + Performs preventative maintenance on a regular schedule to assure all devices are functional and performing to specification. + Interfaces directly with both Tier 3 support , vendors and personal computer users for hardware problems + Train users on proper operating procedures. + Interfaces directly with both central computer processor and personal computer users for hardware problems and trains users on proper operating procedures. + Interfaces directly with LAN and WAN specialists to assure proper specification development, installation, and maintenance of all devices and software. + Performs benchmarking of hardware software to establish organizational standards. + Researches, evaluates and recommends new technology to meet future organization requirements. + Works with end users, technical staff and vendors to develop and implement solutions to unique problems or needs - special projects. + Provides documentation and knowledge transfer for when project transition to operational support + Ability to determine when an incident needs to be escalated to beyond Tier 2 support, when neither a solution nor workaround could be found + Repairs selected personal computers and printers not under warranty. + Provides high quality customer service through courteous, prompt and accurate communication. + The following duties are considered secondary to the primary duties listed above: + Updates PC log database for all hardware software problems. + Provides input and feedback on technical documentation for knowledge base and supporting documentation. + Performs other duties as requested by Supervisor PC Services and Support + Participates in other IT service groups and committees + Participates in the on-call responsibilities for this position as required. + Other duties as assigned. Responsibilities: Minimum Required Qualifications: + HS diploma or equivalent GED . + Associates degree in related field or equivalent combination of education and experience. + Certification as an A+ PC specialist - or equivalent experience. + Three 3 to five 5 years of personal computer hardware software experience. + Three 3 to five 5 years of electronic diagnostic experience with PC equipment repair. + Two 2 years of client server experience. + Three 3 to five 5 years in customer service related position. Preferred Qualifications: + Associate degree in computer science or electronics and certification as a Microsoft Engineer We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 256038