Job Description:

BHMG

Patient Connection Hub Access Supervisor

Lexington, KY

Position Summary:

The Supervisor will have the responsibility for building people and processes to centralize physician scheduling services, integrate with other functions across the organization to provide a concierge-style, coordinated and centralized service for anyone seeking to access Baptist services, including scheduling appointments, referring patients and financially securing visits.

Principal Duties and Responsibilities:

· Responsible for daily supervision and management of a team of resources who serves as the frontline staff for inbound calls and requests from patients, referring offices and Baptist employees.

· Responsible for building relationships with Baptist employees, providers and their practice staff, which includes developing a working knowledge practice operations and call center leading practices.

· Oversees an Access Coordinator team and collaborates across various departments (operations, technology, and finance) to implement these processes within a healthcare environment.

· Oversees staff work schedule to ensure proper skill mix and adequate staffing levels are maintained during each work day.

· Utilizes reporting systems to track key performance measures/outcomes to maximize efficiency and staff performance.

· Manages staff performance, provides real-time coaching and feedback, and holds individuals accountable to meet or exceed the performance standards.

· Coordinates and facilitates the development and delivery of staff training.

Minimum Education, Training, and Experience Required:

· Bachelor’s degree or equivalent preferred. Associate’s degree and/or related work experience will be considered.

· Excellent planning, critical thinking, time management, and customer service skills.

· Knowledge of OSHA regulations, safety standards and other relevant areas.

· Excellent leadership, analytical and project management skills as demonstrated by ability to manage personnel and identify technical issues.

· Demonstrated passion for leading and developing people as well as promoting excellent customer service.

· Strong communication and interpersonal skills as well as the ability to work effectively and diplomatically with employees, healthcare providers, patients, and medical group leadership.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.