[Introduction of ZEISS Group & ZEISS Korea]

The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

Semiconductor Manufacturing TechnologyIndustrial Quality SolutionsResearch Microscopy SolutionsMedical TechnologyVision Care (Consumer Markets)

[ Key Responsibilities ]

Service Competencies:
- Routine to complex equipment and routine to moderately complex systems
- Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
- May be trained to conduct special site or system environmental analysis tests as assigned by management.
- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required
- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
- May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.
- Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities
Business Acumen:
- Determines cost effective repair/resolution. Follows established policies and procedures.
- Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed time-frame
- Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.
- Process understanding: Basic process knowledge of a technical nature
- Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.

[ Requirements ]

The essential requirements of the job include:

1. Educational Background: Bachelor’s degree in Engineering (Electrical, Electricity, Semiconductor engineering or related field) or equivalent practical experience.

2. Professional Experience: Up to 3 years of experience in field service engineering, including fresh graduates with a strong academic background and internships relevant to electron microscope.

3. Technical Skills: Proficiency in diagnostic software and tools and understanding of technical schematics.

4. Language skills : Proficiency in both spoken & and written English language is required.

5. Soft Skills: Excellent problem-solving, organizational, and communication skills. Ability to work independently and as part of a team.

6. Additional Requirements: Willingness to travel up to 40% of the time and availability for on-call emergency response.

Your ZEISS Recruiting Team:

JoEun Kim （김조은）, ShinBi Park （박신비）, YuNa Jung （정유나）