Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary of Primary Function/General Purpose of Position

PRN position with hours that can be shared between 2 clinics.

The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance eligibility and benefits prior to their appointment, updating these benefits within our practice management software, and communicating with fellow staff members regarding patient eligibility and benefits. This role follows policies and procedures, acts as a patient safety advocate by participating in ongoing quality improvement in the Outpatient Wound Care department.

Dual role to be also trained as a Tech to be able to assist with Vitals, Rooming patients, Tearing down and preparing procedure rooms.

Shift:

PRN Days

Essential Job Functions
•    Adheres to and promotes departmental plans, goals, and objectives in accordance with hospital policies and procedures, regulatory and Joint Commission for Accreditation of Hospital Operations.
•    Assists in collaboration with the Physicians and Clinical Staff to provide appropriate wound service coverage in the center.   
•    Assists clinical leadership to monitoring clinic flow to improve efficiencies and productivity.        
•    Works with hospital personnel to ensure availability of adequate resources, supplies, equipment, and services.  
•    Encourages collaboration of the wound center with other departments.        
•    Develops and maintains effective working relationship working with physicians and all wound center staff. 
•    Good working relationship with Ensemble in a dyad team.    Works collaboratively with hospital partners, as appropriate to maintain fiscal objective seek opportunities for cost saving measures      •    Working knowledge and awareness of revenue cycle components including scheduling, registration, clinical coverage/treatment, documentation, billing, collections, and denials.                                 •    Assists leadership to perform auditing to ensure documentation supports reimbursement.

This is not an exhaustive list of all responsibilities, skills, duties, requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification
BLS Basic Life Support (preferred)

Once hired employee will attend James A. Rhodes State Tech training.

Education
HS/GED (required)

Associate Degree related to Business (preferred)

Work Experience
Recent experience in acute care, home health, and/or provider office (required)
Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Training
EPIC Electronic Health Record (EHR) (preferred)
Continued professional development specific to patient registration, scheduling and referrals.

Language
None

Patient Population
Adults (18-64 years)
Geriatrics (65 years and older)

Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids
May be exposed to human blood and other potentially infectious materials 
May have periods of constant interruptions
General office environment
Required to car travel to off-site locations, occasionally in adverse weather conditions

Physical Requirements
Lifting/Carrying (0-50 lbs.)    1-33% 
Lifting/Carrying (50-100 lbs.)  1- 33%
Push/Pull (0-50 lbs.)    1-33% 
Push/Pull (50-100 lbs.)   1-33% 
Stoop/Kneel    1-33% 
Crawling    1-33% 
Climbing    0% 
Balance    1-33% 
Bending    1-33% 
Sitting    1-33% 
Walking    1-33% 
Standing    1-33%

Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Hear alarms/telephone
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
Depth perception
Exposure to/Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to x ray/electromagnetic energy
Exposure to high pitched noises

Skills 
Strong interpersonal and verbal/written communication skills at all levels
Aware of role related to patient and guest impressions
Working knowledge of office and clinical technologies
Effective phone management to include answering and routing of calls, placing patient reminder calls, scheduling, and rescheduling of patient appointments, voice mail retrieval, etc. 
Knowledge of health insurance, Medicaid/Medicare. 
Ability to answer patient questions regarding their insurance benefits related to treatment as well as billing questions.
Updates patient demographic documentation in the electronic medical record
Patient scheduling for treatment and scheduling patient transportation as needed
Running estimates, cash collection and cash drawer closure process.
Create and update various reports
Collaboration
Teamwork
Professionalism
Accountability 
Time Management
Attention to detail
Critical Thinking 
Active listening
Relationship building
Dependability
Adaptability
Flexibility
Stewardship of resources

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com