Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer - Retail Banking (Financial Crime)

In this role, you have to process non fraud disputes. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.

You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements

Able to balance change with ability to adjust to changes in systems process readily and are Resilient i.e. balance pressure from a variety of factors and situations.

Responsibilities

Executing pre-defined tasks with minimum supervision 

Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels 

Adherence to defined performance level parameters (efficiency, quality etc.) 

Sharing standard methodologies and process ideas 

Identifies problem through audits or customer feedback

Qualifications we seek in you

Minimum Qualifications / Skills

B. Com Or any other equivalent Graduate degree 

Prior experience in Card Dispute/Chargeback/Fraud 

Preferred Qualifications/ Skills

Prior exp. Preferably in voice  

Proficient in written and verbal English interpersonal skills. 

Good knowledge of MS Office. 

Ability to type between 40-60 words per minute with more than 90% accuracy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.