Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer- HRO
Job Summary
The Human Resources Coordinator will provide high quality, comprehensive support on key HR processes and HR transactions enterprise-wide. This role will deliver exceptional customer service and reliable answers to employees and people managers. They will also execute on efficient processes resulting in more consistent data and insights.

Job Responsibilities:
• Serve as initial point of contact for employees and people managers on most transactional HR needs and requests. Engage to determine scope of need, work to resolve issue, and direct to resources; escalate issues when necessary.
• Find opportunities for continuous improvement initiatives within assigned scope of work. Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders.
• Support enterprise HR transactional work. Work to improve and standardize work to support automation where feasible.
• Support employees via written case work and through phone calls.
• Managing large amounts of inbound and some outbound calls in a timely manner.
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Answer incoming calls from employees
• Maintain confidential and sensitive information.
• Ensure all Service Level Agreements are met or exceeded.
• Performs background research and follow-up needed to resolve employee requests that cannot be resolved at the time of initial contact, including root cause analysis.
• Maintain standard operating procedures, policies, systems, and technology to ensure that maximum efficiencies are achieved in responding to employee inquiries. Ensure that all Service Level Agreements are met or exceeded.
• Assist in quality assurance or People Connect Request work, as needed
• Completing full People Connect Request work training to understand the foundation of inquiries from our employees along with basic troubleshooting.
• Resolve assigned escalated Requests for key business/functional stakeholders in correspondence with that request’s service level agreement
• Engage with leaders and/or employees as needed to support the successful execution of key employee Moments that Matter through data and project support

Minimum Qualifications
• Bachelor’s or equivalent education
• Strong organizational skills with an ability to handle multiple tasks simultaneously.
• Demonstrated attentiveness and responsiveness to customer needs with exceptional outcomes.
• Strong written and verbal communication skills.
• Ability to use a PC as well as Microsoft Office Suite and other human capital management software.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
• Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.