Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Our Midldle East Services Team are looking for a PD Field Services Engineer, who will provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty.
What you’ll do:
The primary function of this role is to perform commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on PD products like Switchgears, Electrical Panels, LV, MV units, etc.
You will Follow-up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsilities over the service request realization (timing, effectiveness) and service sales budget realization.
The key Responsibilities:
Responsible for performing commissioning, service, repair and preventive maintenance on Eaton´s Installed Base/products.
Proactively be involved in scheduling/planning of works.
Actively support and work in line with service goals and performance KPI´s.
Secure timely reporting and technical reports are done in connection to each individual work.
Provide optimum service support for customers through phone, personal visits, etc.
Develop service-related trainings to field staffs as well as customers
Perform service activities according to company policies and safety standards
Develop documentations for service-related issues and resolutions.
Investigate and troubleshoot product service issues
Identify problems and record solutions for reference purposes
Educate customer representative about the product usage and maintenance
Stay updated on industry standards and technical service knowledge
Address customer inquiries in a timely manner
Coordinate with various teams to fix product issues
Inform management on product service issues as observed through interaction with clients.
Qualifications:
Electrical Engineering degree
5+ years experience from the ME market
Skills:
Technical Knowledge/experience with Switchgears, Electrical Panels, LV, MV
Communication skills
Customer Focus
Flexibility
Be able to work together with different cultures
What we offer :
Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
Work in a company that is commitment to Inclusion & Diversity and Sustainability
Annual mentoring program, Eaton University, a reward, and recognition system
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
Strong, agile and diverse team locally and globally
Strong processes and state-of-the-art systems and tools
Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding
Balance your work and life with a hybrid worktime model
Living and Working in Dubai:
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.
Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.