PDIS Help Desk Specialist- Bilingual Arabic/English (Part-time & Term-Limited) Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4801508) Apply  PDIS Help Desk Specialist- Bilingual Arabic/English (Part-time & Term-Limited) Salary $23.97 - $26.00 Hourly Location Denver, CO Job Type Part Time Job Number QAA 03009 01.30.2025 Department Department of Early Childhood Opening Date 02/10/2025 Closing Date 2/19/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 710 S. Ash Street, Denver, CO 80246 FLSA Status Non-Exempt; position is eligible for overtime compensation. Department Contact Information jenny.n.nguyen@state.co.us Salary Note Although the full salary range for this position is provided, appointments are typically made at or near the range minimum. How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information STATE OF COLORADO RESIDENCY REQUIRED NOTE: This announcement may be used to fill multiple openings. This is a part-time position, estimated at 16 hours/week. ** Term-Limited position with funding through June 30, 2030** Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone. Committed to Diversity - We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. If you’re looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiencesColorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion (https://www.youtube.com/watch?v=eAPo-IRsOZU&t=3s) . We offer a generous benefits package including: + 11 paid holidays per year plus vacation and sick leave + Medical, dental, and vision plans + State paid life insurance policy + Choice of 2 retirement plans (defined benefit or defined contribution) + Optional 401(k) and 457 plans + State paid short-term disability coverage + Additional optional life and disability plans + Credit Union membership + Training and professional development To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits. Some positions may qualify for the Public Service Loan Forgiveness Program . For more information, go to https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service? This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace). **Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment. The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado's young children, their families, and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs. Description of Job Division of Early Childhood Workforce: This division is dedicated to providing infrastructure and leadership for recruiting, retaining, and growing a diverse and highly competent early care and education workforce. The division is responsible for supporting both ongoing and temporary initiatives to support the continuous growth and development of the early childhood workforce including the Professional Development Information System (PDIS), Early Childhood Professional Credential (ECPC), Regional Coaching Network, Recruitment and Retention Initiatives, Training and Instructional Design, Family, Friend, and Neighbor (FFN) initiatives, the Expanding Quality in Infant Toddler Care (EQ) initiative and the comprehensive efforts to improve compensation and benefits across the diverse mixed-delivery workforce. The division develops, delivers, and empowers relationship-based learning opportunities directly and through multiple partners across the state. The Division of Early Childhood Workforce includes the following three units: Professional Learning and Design Unit, Registry and Career Pathways Unit, and Strategy and System Leadership Unit. This position resides on the Professional Development Information System (PDIS) team. The PDIS is a state initiative designed to track, promote, and recognize the education, training, and experience of the early care and education workforce to improve professionalism and workforce quality to impact children positively. This workforce registry and learning management system (LMS) also offers free, high-quality online and instructor-led courses. PDIS tracks required training, ongoing professional development, and external training that are closely tied to credentials and qualifications. It honors professionals’ work experience, education, and training to award credentials and Licensing qualifications. The PDIS workforce registry tracks a professional’s demographics, employment, education, and experience. Several data analysis projects and workforce dashboards are available as a result of the efforts of this team. The system is connected to several other CDEC systems, including the Early Childhood Professional Credential (ECPC). Legislation passed in 2000 established the Colorado Early Childhood Professional Credential (ECPC). Colorado Early Childhood Professional Credential (ECPC), ensures that all professionals caring for and educating young children have the same core early childhood knowledge regardless of setting, including family child care, child care centers, and public schools. The ECPC helps create a system of education and training that promotes the optimal development and education of young children. The legislation created a voluntary tiered system of credentials that recognizes increased knowledge and experience for those who care for and educate our youngest children. The early childhood field was actively involved in the creation of the credential system and has enthusiastically embraced it. In 2005, legislation moved the professional credentials from a pilot project to statewide availability. What you'll be doing: + Providing Help Desk customer service in English and Arabic + Reviewing PDIS pages and documents translated into Arabic for accuracy + Creating cases for user issues submitted by phone, email, or other means, including transcribing voicemails; + Answering the PDIS H elp Desk phone during designated times; + Triaging cases to support case assignment, including populating case information, adding a case type and reason, and determining if and when cases need to be escalated or assigned to subject matter experts; + Prioritizing unassigned cases based on “first in/first out” and urgent-need criteria; + Providing basic technical assistance to support user experience in the PDIS; + Connecting users to help resources for using the PDIS; + Noting and reporting system bugs or suspected technical issues; + Noting and reporting suspected issues with eLearning courses, materials, and other items housed within the PDIS; + Participating in team meetings and collaborative activities. + Other duties as assigned Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: (New) H9A2XXBusiness Application Support Specialist I (https://dhr.colorado.gov/class-description-and-minimum-qualifications-for-h9a-business-application-support-specialist) MINIMUM QUALIFICATIONS : Experience Only: One (1) year of relevant experience in an occupation related to the work assigned to this position such as; early childhood education, customer support or help desk operations. OR, Education and Experience: One (1) year related education and/or relevant experience i n an occupation related to the work assigned to this position such as; early childhood education, customer support, or help desk operations. Substitutions: Additional related experience may substitute for the education on a year-for-year basis. Additional appropriate education in a related field may substitute for the experience requirement on a year-for-year basis. Preferred Qualifications: + Bilingual in Arabic/English + Experience providing technical assistance or support + Comfort with online platforms + Experience with administrative tasks + Experience working with people from a range of backgrounds and technical literacy + Written and verbal communication skills in English and Arabic + Attention to detail + Excellent interpersonal and relationship-building skills, including with members of the public Highly Desired + Familiarity with large transactional, administrative data systems, for example, Salesforce. + Familiarity with large learning management systems; for example, Cornerstone. + Ability to quickly learn and utilize a variety of technical applications, including data and learning management systems, video conferencing applications, and ticket/case management systems. + Problem solving skills + Knowledge of early childhood systems, programs and requirements + Comfort working on a team or independently + Experience using VOIP systems + Ability to use simplified language to provide technical guidance + Experience supporting adult learners + Ability to independently manage workload + Ability to maintain positive attitude with frustrated customers + Experience with Google Workspace + Experience providing support on multiple platforms, including iOS, OS, Windows and Android Conditions of Employment: + Applicants must pass a thorough background check prior to employment. + Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application. + This is a term-limited position with funding through June 30, 2030. Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. Supplemental Information How to Apply (https://careers.colorado.gov/how-to-apply) (PLEASE READ CAREFULLY) Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered. Complete Applications must include the following documents: + A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement) + A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.) + A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement. + If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application. Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below. Comparative Analysis Process The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email. Failure to submit properly completed documents by the closing date will result in your application being rejected. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Transfer, Non-Disciplinary Demotion or Reinstatement If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant. ADAAA Accommodations: CDEC is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to the HR Business Partner, Jenny Nguyen @Jenny.n.nguyen@state.co.us. Technical Assistance: If you experience difficulty in uploading or attaching documents to your online application, or for any other technical difficulties, call NEOGOV technical support at 855-524-5627 anytime between 6:00 a.m.-6:00 p.m. (Pacific Time). The Department does not offer sponsored visas for employment purposes. HOW TO APPLY: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. IF NOT APPLYING ON-LINE, SUBMIT APPLICATION TO: Online applications are strongly preferred. If you are unable to submit an online application, please reach out to the contact listed. Please note, all applications must be received by the closing date listed on the job posting. DEPARTMENT CONTACT INFORMATION: daulton.daies@state.co.us METHODS OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 All positions at the Department require that potential employees undergo a thorough background check. As a condition of employment, you are required to submit to pre-employment screening if offered the position. Are you willing to meet this requirement? + Yes + No 02 Are you willing to accept an offer within the posted salary range? + Yes + No 03 This is a part-time and term-limited position with funding through June 30, 2030. Are you still interested in moving forward with this role? Upon acceptance of an appointment, candidates will agree to sign a waiver. [Please type "YES" in the space below to continue in the selection process.] 04 Former state employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. Otherwise, please list N/A. 05 This position has been designated as hybrid. The Hiring Manager will discuss the expectations and details of the schedule with you during the interview process. A workspace is provided for the employee when they come into the office, which could include a cubicle, office, or hoteling station. When required to come into the assigned state workplace, the employee is required to bear the expense of commuting. Do you understand this expectation and are you willing to meet this requirement? [Please type "YES" in the space below in order to continue in the selection process.] 06 If you are a former State of Colorado employee, please provide your EID (employee identification number will start with 99....), if not applicable type N/A. 07 If you are a current or previous state employee, please provide the following information for each state job worked: department, job title, dates worked. This will allow us to determine transfer, demotion, promotional, or reinstatement status. (This information will be verified.) 08 Please describe your experience using online platforms or administrative systems. 09 Please describe your experience in technical support or customer service. 10 Please describe your knowledge of early childhood care and education. 11 Please share an example of a time you helped solve a problem with someone who was frustrated. 12 Fluency in both English and Arabic is required for this role. The ideal candidate must demonstrate proficiency in speaking, reading, and writing in both languages. + Speak Arabic fluently + Speak, write Arabic fluently + Speak, read and write Arabic fluently + Only fluent in English Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email