The Peer Services Supervisor provides day-to-day leadership and supervision to Peer Specialists and related roles within the Peer Support program and carries a direct clinical caseload within the MHOTRS clinic. This role delivers psychotherapy and conducts intakes for new patients, integrates peer services with clinical care, and ensures quality, compliance, and person-centered outcomes. The Peer Services Supervisor reports to the Senior Behavioral Health Officer. 

Primary Responsibilities and Essential Functions of the Position:

Program Leadership & Supervision

Provide weekly 1:1 supervision and group supervision to Peer Specialists and other assigned staff; ensure role clarity and purposeful self‑disclosure consistent with recovery-oriented practice. Coach peers on documentation quality (person-centered, strengths-based, start/stop times), boundary management, field safety, and crisis escalation protocols. Coordinate multidisciplinary case conferences; ensure peer interventions are reflected in treatment plans and progress notes. Maintain coverage plans and back-up supervision; complete performance evaluations and individualized development plans. Support workforce development: onboarding, Academy of Peer Services coursework, credential maintenance (NYCPS/FPA-C/YPA-C), and mentorship.

Clinical Services (Caseload & Intakes)

Carry a defined caseload within the MHOTRS clinic; provide evidence-informed psychotherapy appropriate to license and scope. Conduct diagnostic evaluations/intakes for new patients; formulate person-centered treatment plans and coordinate warm handoffs to Peer Support. Deliver services on-site, via telehealth, and in approved community settings; ensure timely follow-up after crises or transitions. Document all encounters in the EHR within required timeframes; ensure medical necessity and alignment to OMH Part 599 standards.

Operations, Quality, and Compliance

Ensure compliance with OMH and Medicaid requirements for Peer Support and clinic services (e.g., documentation standards, co-sign requirements for pre-admission peer contacts, 15‑minute unit logic for H0038 where applicable). Partner with Billing/Revenue Cycle to monitor denials and improve clean-claim rates; participate in denial huddles and corrective actions. Support incident reporting and quality improvement; participate in audits, chart reviews, and outcomes monitoring.