VNSNY is seeking a talented individual to conduct outreach to locate, clients to engage in enrolling eligible members into program services. Working with those with Mental illness, psychological trauma, or substance use. Shares personal, practical experience, knowledge, and firsthand insight to benefit program enrollees.

Conducts phone and field outreach to locate and enroll clients/consumers/members into programs services. Works collaboratively with team members. Builds relationship and trust with clients/consumers/members and his/her family/caregiver and assists with their interactions with professionals on the team. Educates clients/consumers/members about program services, benefits, and self-help techniques. Serves as a role model, advocate, and mentor. Escorts clients/consumers/members to appointments as needed. Advocates effective recovery-based services on behalf of clients/consumers/members. Assists in clarifying rehabilitation and recovery goals. Teaches symptom management and coping skills. Supports and encourages clients/consumers/members to take a proactive role in their recovery process. Reviews service plans with clients/consumers/members and their families or caregivers. Provides ongoing education, guidance, support, and encouragement. Develops inventory of resources that will meet the clients/consumers/members needs as identified in the assessment process. Provides navigation services to help clients/consumers/members connect with community-based services and supports. Documents contacts with clients/consumers/members in EMR in accordance with program policies/procedures,

VNSNY standards, and regulatory requirements. Participates in case conferences, staff meetings and training programs. Assists clients/consumers/members with transition to alternate housing, when appropriate. Participates in special projects and performs other related duties as assigned. GED or High School Diploma or equivalent required