Our US-based Pension Operations team in Human Resources is responsible for Pension Administration and oversight for three dozen qualified plans and over 240K participants. Are you a hands-on Pension or Payroll Associate looking to join a large in-house retirement operations team at one of the world’s most admired companies? Come make a difference in our team!

As a Pension Payroll Associate, within our team, you will work on a small team responsible for Pension Payroll activities for a subset of this population. Activities include processing payroll, reconciling accounts pertaining to pension payroll and insurance, stopping and re-issuing payments, recovery of overpayments, and handling case work and participant inquiries. We are looking for a team player who takes pride in their work, has an efficiency mindset, and is focused on quality and controls

Job responsibilities:

Processing pension payroll twice per month within required timeline Reconciling pension payrolls with our internal payment vendor and reconciling associated accounts  Actioning participant cases and associated payroll inquiries on a daily basis while meeting service levels  Validating accuracy of Pension payroll and ensuring quality of related work Troubleshooting and resolving issues involving payments and data Managing activities and processes in order to meet deadlines and quality standards Mailing communications to pensioners on a monthly basis Communicate timely and effectively with internal and external partners Adapting to changing responsibilities over time; some overtime may be required

Required qualifications, capabilities, and skills

Works well in a deadline-driven fast-paced operation involving data and payments  Possesses superior attention to detail and quality Seeks to prevent issues and communicates across the team for awareness and understanding Has strong organizational and multitasking skill; Is analytical with good problem-solving skills Effectively manages work through peak volume periods Possesses strong verbal and written communications skills, with proven ability to work with all levels of personnel, communicating clearly and diplomatically with participants Follows through and resolve outstanding issues Works independently and with the team to meet team SLAs and provide support  Must be able to maintain a high degree of confidentially, appreciates importance and sensitivity of the work Demonstrates initiative, is a self-starter, fast learner, and team player Proficient with Microsoft products; including Excel and Word

Preferred qualifications, capabilities, and skills

2+ years relevant work experience Excel Skills