About The RoleAs the People Business Partner at The RealReal, you will collaborate with the with the People Team in providing HR support to our largest authentication center. Your role works with the business, responding to employee inquiries and issues in a customer friendly, supportive, and responsive manner - partnering with leadership on talent management, performance management, employee relations, and development. We are seeking a dynamic, strategic, and collaborative HR Professional who will drive engagement and culture through a direct presence throughout the facility and who will thrive in a team where true partnership drives success.

*This is an onsite role based in Phoenix*

What You Get To Do Everyday

Understand TRR Performance Standards, Policies, and Behaviors helping key stakeholders adhere to expectations

Partner with business leadership and talent acquisition to develop and implement cost effective strategies for all levels of jobs in the business units that you support

Provide Reporting on People Metrics as needed

Ensure compliance with state and federal laws regarding EEOC, benefits and other employee relations legislation

As initial point-of-contact for leaders and team members, manage employee relations issues, including initiating investigations and providing education around process and policy 

Provide guidance on policies related to the disciplinary process and behavioral standards

Assist in employee separations, conduct exit interviews, and collaborate on initiatives to improve retention and employee relations

Make suggestions on employee incentive programs that encourage employee performance and increase retention rates

With compensation team, conduct wage surveys within the local labor market to determine competitive wage rate and remain apprised of current trends 

Work with leadership team to conduct workforce planning and succession planning and partner with recruiting and finance on staffing / hiring projections

Help refine engagement strategies focusing on process improvement to enhance employee morale and workplace conditions

Special projects and assignments are a regular part of this role and you’ll influence many areas of the business through your efforts

What You Bring To Role

Preferred

5+ years of progressive, well-rounded HR experience required, including 2 years of leadership/people management experience

Ability to manage difficult customer/employee situations; responding promptly to employee needs, soliciting feedback, responding to requests, and meeting commitments

Sound interviewing skills, analyzes and forecasts staffing needs and makes quality hiring decisions

Strategic thinker who understands their organization's strengths & weaknesses, analyzes the market, identifies opportunities, and adapts strategy to achieve company goals

Change management and conflict resolution experience

Leadership skills, inspires and motivates others to perform well, influencing action, and giving appropriate recognition to others while fostering a collaborative and diverse community

Business Acumen, understanding of business implications of decisions, profitability-oriented, knowledge of market and competition, and aligns work with strategic goals

Bilingual in Spanish and English

Knowledgeable of Google Suite or Microsoft Suite 

Experience in a warehouse facility in an HR generalist capacity - eCommerce preferred

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $98,532.00-$126,684.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.