Family Description

Human Resources (HR) comprises advice, services, and solutions in the areas of human resources management (e.g. total rewards, learning, talent acquisition & development, mobility) and organisation (e.g. leadership, organisational development, diversity).

Subfamily Description

Service Delivery (SDL) contains the managing of operation of service delivery to employees and managers and the monitoring of service delivery operations, technology, transaction processes, and call centre efficiency. Also comprises the establishment of standards and procedures for handling employee questions, transactions, and administration of human resource programmes.

 

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others. 

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work. 

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments. 

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset. 

Knowledge & Experience

Specialized or broader knowledge of theory and principles within a professional discipline. 

4-7 Years of Experience in HR Data Management/HRIS Excellent knowledge of SAP People systems is necessary and Oracle cloud solution or other relevant People tools (like workday would be preferable) MBA HR from reputed institute preferred qualification Should have a fair knowledge of Organization management. Knowledge of other People tools for Performance management, compensation systems, recognition tools and related other People tools would be necessary. Good English language skills and able to explains facts, practices, policies, etc. to external and internal parties. MS Office suits like PowerPoint, Excel skills mandatory. Added advantage if knowledge of PowerBI, SharePoint and PowerApp.

Providing HR services and support for assigned task and country

Creating, maintaining and modifying employee information and data in HR tools. Act as an expert of SAP & Oracle HCM.  Ensuring good quality in HR Data & Services Creating reports using different HR databases.  Involvement in global driven Processes and Projects Bringing innovative ideas for improvement of process and thus improving productivity to the organization.  Routine/ Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines.  Actively participate in special roles and projects as and when required. Works as a functional expert, providing professional expertise within a functional area of HR. Autonomously performs tasks with a moderate level of guidance and within guidelines and policies. Provides formal/ informal support to data management team members in specific tasks required to perform the job effectively. Answers questions and solves problems related to the global / regional HR processes and information services in the scope, consulting Process owners when necessary to achieve