Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We’ll broaden your horizons

Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO.  Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

This Operations Manager role in our People Development (“PD”) Team is responsible for central learning administration and logistics working with our Shared Service Centre (“SSC”).  This role will work closely with the PD Senior Manager and Head of PD to ensure the effective delivery of our firmwide learning offering to support our people and the business to succeed.

In this role you’ll:

Ensure that robust processes and controls are in place and maintained to meet identified quality controls to deliver and review our firmwide learning offering.Manage the PD Operations team to ensure day-to-day tasks are managed efficiently and the team delivers an excellent client service to our internal stakeholders.Manage the PD Team’s relationship with the SSC to ensure that SSC support is used effectively and is delivered within the agreed Service Level Agreements.  To seek opportunities to delegate PD Team work to the SSC.Liaise with external vendors to ensure value for money in the purchase of products and services and that contracts are in place according to BDO’s Supplier Due Diligence process.Collaborate with the relevant system support teams and other firm-wide learning teams to establish robust governance of the Learning Management System to ensure a consistent approach is adopted to store and share learning resources and courses.Ensure our learning offering is marketed in the right way on our learning pages and firm communication channels working with our Communications Team.Effective data management, to include working with the People Analytics team, to support reporting and ongoing analysis and review of our offering.Work with the Head of PD to carry out the day-to-day management of the learning budget, including invoicing, analysis and reporting.

You’ll be someone with:

Proven experience of administering a firmwide learning offering and of maintaining quality processes and delivering high quality outputs preferably in a regulated environment with a shared services model.Proven experience of configuring and working with learning management systems, Workday is preferred.Experience of learning analytics and interpretation of data to produce meaningful reports and information.Proven experience of working with external vendors, managing billing, invoicing and Service Level Agreements.Strong collaboration and stakeholder management skills.  Experience of working with a Centre of Excellence model and of collaborating with learning SMEs and stakeholders across the business preferred.Excellent project management skills.Excellent IT skills (to include Excel, Powerpoint and an understanding of data dashboard design and management).Proven ability to be an ambassador for the People Development strategy across the business.Proven management skills with the ability to coach and supervise others.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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