**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented. **How you will contribute** When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + UseBusiness Unitknowledge toprovide localHRservices thatarerelevant andtailoredtotheneeds ofthe BU/location(e.g.Time&Attendance support,etc.) + DemonstrateadeepunderstandingofthelocalBU/location;workaspartoftheBUsquad,providingbusinessintimacyandsupportingwithdeliveryoflocalHRservices + Escalatebusiness specificqueries totheBUPeople Experience Leadandfunctionalqueries totherelevantSSCteam + KeypointofcontacttoemployeeandmanagersforHRrelated queries,self-servicetransactions,HRportalnavigation,policyinterpretationandprocesssupportrequiringface-to-faceinteraction andhardcopydocumentation + Responsible forfocusingonemployeeexperienceandcontinuousimprovementofend-to-endoperationalHRservices Responsible for delivery of the following services: + ongoingonboarding + locallearningdelivery + time&attendance(plant) + localqueryresolution + hourly recruitment(plantoutsideNA) PE Advisors in a non-shared service supported country and/or in a plant, will be responsible for delivery of end to end HR services + ProvidesHRadviceandguidanceinrelationtotheirBU,empoweredtousetheirjudgementandbusinessknowledge topre-emptanyHRconcernsandproactivelyseeksolutions + Supports documentationandimplementslocal/countryspecific policies + Responsible foridentifyingserviceissues,proposingimprovementsandsupportingimplementingchanges + Supportsthedeliveryofprojectsandinitiativeswithintheircountry/BU + ResponsibleforEmployeeRelationssupport(whereservicenotprovidedby SSC) ​ **Job specific requirements:** + Bachelors Degree preferred + 3+ years Human Resource experience + Previous plant experience preferred + Strong MS Office Skills, advanced Excel skills + Customer Service and/or Customer Experience experience + Ability to analyze data No Relocation support available **Business Unit Summary** The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country. Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. For more information about your Federal rights, please see eeopost.pdf ; EEO is the Law Poster Supplement ; Pay Transparency Nondiscrimination Provision ; Know Your Rights: Workplace Discrimination is Illegal **Job Type** Regular Service Operations (Delivery) Global Business Services At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.