Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.

How you will contribute

When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Use Business Unit knowledge to provide local HR services that are relevant and tailored to the needs of the BU/location (e.g. Time & Attendance support,   etc.)

Demonstrate a deep understanding of the local BU/location; work as part of the BU squad, providing business intimacy and supporting with delivery of local   HR services

Escalate business specific queries to the BU People Experience Lead and functional queries to the relevant SSC team

Key point of contact to employee and managers for HR related queries, self-service transactions, HR portal navigation, policy interpretation and process   support requiring face-to-face interaction and hard copy documentation

Responsible for focusing on employee experience and continuous improvement of end-to-end operational HR services

Responsible for delivery of the following services:

ongoing onboarding

local learning delivery

time & attendance (plant)

local query resolution

hourly recruitment (plant outside NA)

PE Advisors in a non-shared service supported country and/or in a plant, will be responsible for delivery of end to end HR services

Provides HR advice and guidance in relation to their BU, empowered to use their judgement and business knowledge to pre-empt any HR concerns and   proactively seek solutions

Supports documentation and implements local / country specific policies

Responsible for identifying service issues, proposing improvements and supporting implementing changes

Supports the delivery of projects and initiatives within their country/BU

Responsible for Employee Relations support (where service not provided by SSC)

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Job specific requirements:

Bachelors Degree preferred

3+ years Human Resource experience

Previous plant experience preferred

Strong MS Office Skills, advanced Excel skills

Customer Service and/or Customer Experience experience

Ability to analyze data

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and  Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.  

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

Regular

Service Operations (Delivery)

Global Business Services