Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

Coaches and guides People Managers and Employees to use and benefit from self-serviceAssists with Knowledge Portal navigation and policy interpretationContinuously improves the Knowledge base to increase usage and improve employee experienceActive member of the Organization and Education &b Training PillarsTime file submission for payrollAttendance governanceWorks with team to align policies and processes across locationsSupports the people leads with reorganizations, working closely with internal and external partners to complete the end to end process.Ensures effective onboarding for new hires in partnership with Talent AcquisitionDelivers people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.)Responsible to resolve escalations where local expertise is required.  Involving relevant internal and external partners as needed.System Mastery – has an in depth working knowledge of all HR systems. Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible

What you need to know about this position:

Support managers and employeesResponsible for employee relations; including working with the Center of Excellence, Compliance and Integrity team and completing investigations as needed

What you need to know about this position:

Responsible for employee relations; including working with the Centers of Excellence, Compliance and Integrity team and completing investigations as neededAccountable for workforce planning - time & attendanceUpdating knowledge base and policy reviewDelivering the Organization Pillar (IL6S); and support the implementation of local projects or initiativesImprove overall employee experience – leveraging the organizational model and supporting employee and manager self serve

What extra ingredients you will bring:

Leadership skills to uphold policy, provide direct, actionable feedback and support Managers with decision making and execution Excellent interpersonal skills to relate well with people all levels in organization; build and leverage relationships and diffuse high-tension situations effectivelyConflict Management skills to read situations quickly, reach agreements and settle disputes equitablyContinuous Improvement Mindset

Education / Certifications:

Bachelor's degree in Human Resources or Related Field required

Job specific requirements:

Human Resources Generalist experience required (Minimum 3 years)HR Experience in a manufacturing environment required Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, KRONOS or Infor Time and Attendance systemDigital or AI experience

Travel requirements:

Local traveling 10%

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.  Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular

Service Operations (Delivery)

Global Business Services