Primary Responsibilities
• Provide feedback on current processes and procedures to create better customer outcomes
•Assist in providing interpretation and advice to the business regarding policies, process and procedures
•Responsible for the operation and management of the service center that provides payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
• Handle global human resources enquiries
• Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs), end-to-end HR Service Levels Agreements (SLAs), and Key Performance Indicator (KPI) adherence
• Manage case management system tool and ensure the correct points of escalation are delivered timely
• Using on-line systems to access data and answer customer inquiries within service times
• Answering incoming calls/ emails enquiries relating to people services
• Liaise with centers of excellence to provide answers for employees
Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 1 year relevant experience
• The work schedule for this role is MID SHIFT. This will support the European Operations. Monday to Friday. Fixed Sat Sun off.
• Experience in a call centre environment is a plus
Preferred Competencies/Skills
• Computer literate with intermediate PC and administration skills
• Written and verbal communication skills
• Ability to review and interpret data
• A good balance of conceptual and analytical thinking and problem solving skills
• Evidence of the practice of a high level of confidentiality.
• Ability to translate policy and process into simple language
Preferred Knowledge
• Understanding of basic HR policy and end to end HR processes/ procedures
• Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.