As a Privacy Operations People Lead you will work closely with our Banking Operations Divisional Lead and your team to make sure we are performing across all our areas and ensure to create the best class customer experience.

With a focus on individual right requests, you will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.

Job Responsibilities

Service Matter Expert within team for DSGVO. Daily reviews of escalated cases and support on high profile cases.  Oversees updates to processes, procedures and guidance documents.  Completes quality checks on cases and reports on metrics.  Facilitates relationship between Privacy Ops and 1st Line Privacy.  Manages, reviews and supports on delivery of materials for control committees, business forums, privacy meetings and strategy working sessions Manages deep-dive reviews of areas of emerging risk to identify issues for the business to remediate, documenting outcomes and sharing results with stakeholders

Required qualifications, capabilities, and skills:

In-depth understanding of data protection regulations in Germany (DSGVO) Strong communication and coordination skills to liaise between teams effectively Excellent organisational skills to ensure timely responses to individual right requests and incidents Problem-solving abilities to address complex privacy-related issues and ensure compliance across teams Fluent in German and English

Preferred qualifications, capabilities, and skills:

Experience in managing teams and projects Experience in the German Banking Landscape, preferably in the privacy or data protection field Strong analytical skills for interpreting data protection laws and regulations Ability to adapt quickly to changing regulatory landscapes and implement best practices across teams