Job Description: 

Summary: 

Reporting to the Head of People Operations for GE Vernova, this role will be responsible for ‘end to end’ People Operations service delivery across North America including service performance, compliance, and continuous improvement through standard LEAN work. This role will be the responsible for leading and collaborating across the organization to develop and implement frictionless experiences that improve self-service and cost efficiency.  

Essential Responsibilities: 

Provide thought leadership for the People Operations North Americas and global roadmap for GE Vernova.  Ensure solutions are developed and delivered to meet/exceed requirements  

Accountable for all HR Operations, Payroll and Benefits, service & delivery activities within the region, partnering closely with other HR & Product teams to standardize & digitize processes with standard solutions to drive compliance, productivity and efficiency 

Establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach 

Develop strategy for an optimized HR Operations ecosystem, building a blended in/outsourced service delivery model to optimize quality, cost, and compliance 

Hire, coach, develop and inspire leaders and teams within the Vernova People Operations North Americas organization 

Provide leadership and coaching to employees and continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team 

Inspire and guide a growing team; foster a culture of transparency, collaboration, inclusion, innovation, LEAN 

Drive and continuously improve the service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve 

Own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles 

Forecast demand changes and keep the People Operations organization proactive and agile 

Deploy resources to serve as case managers to enhance the employee experience through significant life events 

Work with the Regional Product Deployment & Service Excellence Leader to drive activity to a self-service model.   Leverage innovative technologies to drive productivity, support multi location model and allow human resources employees to focus on moments that matter 

In collaboration with peers, IT, and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization. 

Required: 

Bachelor's degree or international equivalent  

Minimum 8 years’ experience in HR technology, HR operations/people operations/shared services and outsourced HR operations  

Significant experience in direct people leadership 

15%+  travel to locations within region 

Desired: 

10+ years experience designing and implementing enterprise-wide solutions, leading cross-functional teams 

Significant experience and expertise in a Workday HCM and Payroll environment 

Excellent consultative skills with proven ability to identify needs, propose solutions, influence, and align stakeholders on required changes and assessment of outcomes 

Leads with a Lean mindset and is skilled in applying Lean to continually improve operations  

Demonstrated ability to perform inclusively in a diverse environment and to promote inclusion and diversity in the workplace 

Strong interpersonal, writing, and presentation skills; ability to conceptualize, structure, and present compelling stories to a wide range of audiences 

Strategic & system thinker – able to quickly process complex information, identify interdependencies, assess trades, and make challenging decisions 

Excellent business and financial acumen, and ability to contribute to business discussions as leadership team member, beyond functional specialism 

Proven global leadership skills – demonstrated ability to establish a clear vision, break down barriers, and empower teams  

Ability to work in a fast paced, ambiguous environment with tight timelines