Position Overview:

We are looking for a People Operations, Services Specialist to provide end-to-end HR operational support for both our U.S. and Mexico organizations. This role will focus on ADP administration, HR reporting, and process optimization, while also playing a key role in employee experience through clear communication, timely updates, and seamless service delivery.

Essential Job Functions and Responsibilities

ADP End-to-End Administration

Own all ADP processes: hires, rehires, terminations, employee changes, data updates, and reporting. Ensure data accuracy and compliance across both U.S. and Mexico operations. Troubleshoot and resolve system or process issues promptly.

Reporting & Data Analysis

Build, maintain, and distribute HR reports and dashboards to support decision-making. Leverage advanced Excel skills (VLOOKUP, INDEX/MATCH, pivot tables, macros) for data analysis and reporting automation. Provide insights and recommendations based on HR metrics and workforce data.

 

Process Optimization & Documentation\

Identify opportunities for process improvement and automation to streamline HR operations. Maintain up to date process documentation, guides, and training materials.

 

Stakeholder Communication & Support

Partner closely with HR, Payroll, and business leaders to deliver timely, accurate, and clear updates. Present data findings and process updates in a professional and engaging way. Act as a trusted point of contact for employees and leaders regarding People Ops processes.

 

Required Qualifications

Bachelor's degree or equivalent experience preferred. 3+ years of experience in People Operations, HR Services, or HRIS administration roles. Hands on experience with ADP or similar HRIS platforms High proficiency in Excel Strong interpersonal skills with a high-energy, collaborative, and customer-focused approach. Ability to work independently and manage multiple priorities in a fast-paced environment. Tech – savvy. Intermediate - Advanced English proficiency, both written and verbal.

Desired Qualifications:

Experience in Shared Services Operations. Experience in Ticketing Systems.