At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Our People team is looking for a People Support Specialist who will be responsible for managing employee’s day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help Desk practice to the next level. 

The ideal candidate should have experience collaborating with global, distributed teams, and be comfortable driving People Operations best practices, processes and programs. 

As a team member we are looking for someone who embodies our core values: someone with grit that the team can absolutely trust, who genuinely cares about our people, and who acts with candor and humility. Collaborating with a global team, you will be a strong communicator, empathetic and humble and comfortable with the unknown. We can guarantee a career journey that is filled with change and growth as part of being a core member of a global and evolving company. 

YOUR ROLE WILL CONSIST OF:

Ticket Management

Respond to employee tickets accurately and within SLA timelines for requests such as data changes, onboarding/offboarding, and reporting. Deliver exceptional customer service, prioritizing employee experience.

HR Operations & Compliance

Administer US benefits, Leave of Absence requests, and exemption status updates. Serve as a trusted advisor for People Team policies, procedures, and local compliance matters. Ensure data integrity by conducting regular audits and reviews.

Systems & Technology

Manage people tech systems, including system integrations, APIs, SFTPs, and other technical connections to ensure data flow and system functionality. Partner with internal teams globally to optimize and enhance system capabilities, driving efficiency and scalability.

Process Improvement

Identify opportunities for automation and efficiency within HR processes, continuously evolving workflows. Document processes for internal training and external self-service.

Reporting & Collaboration

Generate workforce reports on headcount, attrition, and other key metrics. Partner with Payroll, Finance, and Sales Operations teams during payroll cycles. Support People Team initiatives, including time tracking, Leave of Absence programs, and building a Knowledge Management System (KMS) and policy repository.

YOU MIGHT BE A FIT IF YOU HAVE:

You have 3+ years of HR experience with a strong understanding of US employment law. You bring hands-on experience managing people tech systems, including troubleshooting integrations like APIs, SFTPs, and other connections. You have worked in compliance-heavy environments and are familiar with Leave of Absence processes. You’re proactive and action-oriented, with a knack for solving problems independently. Your analytical and numerical skills are top-notch, and you pay close attention to detail. Advanced Excel skills are second nature to you.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. #LI-Remote