Our Team:

People Services is managing end-to-end employee lifecycle processes, time management and payroll & benefit administration. As part of the whole organization, the Japanese team is supporting processes for Japan which means supporting around 2.000 employees with their payroll, benefits and queries / requests related to HR Admin topics.

The purpose of this role is to:

Supervise on a day-to-day basis the benefit Kuala Lumpur Hub team membersLead the administration of Employee Life Cycle (ELC) & Benefit task for Japan working to the respective Service Level Agreements (SLAs)Manage operational ELC & Benefit Administration activities working closely with the broader People Services team and with the Payroll BPO partnerAddress operational issues following through to resolution in an effective and timely mannerDeliver operational KPIs and comply with Sanofi policies and guidelines including GDPR/ Japan local regulationsProvide Level 2 support for ELC & Benefit Administration processes in partnership with the broader People Services teamParticipate in continuous improvement and corporate initiatives, projects. Represent the Japan specific requirements.

This position is reporting to the People Services Manager Japan. They work closely with the overall People Services team, P&C, Legal, ITS Business Partners, BPO partner and other third-party providers.

KEY ACCOUNTABILITIES

Deliver all ELC & Benefit-related activities efficiently, flexibly, accurately and on-time

Maintain benefit administration,Oversee the preparation of onsite benefit data including the collation of submissions from internal partners and third party suppliersBecome point of contact for benefit KL Hub team, connecting with local and third party stakeholderEnsure the completion of accurate & timely reporting to third parties including pensions & company benefit, together with all other reporting for Finance and business requirementsOversee preparation of ad-hoc reports as required in line with data protection requirements

 Provide support to Employee Life Cycle operation,Oversee the onsite ELC operation on the ground including the collation of submissions from local stakeholders and third-party suppliersCoordinate the administration of national or international transfers including immigration and relocationCoordinate and administer termination/ offboarding and onboarding activitiesManage all documents related to employee life cycle management (preparation, collection, validation, archiving)Address operational issues and follow through to resolution in an effective and timely manner

Ensure that the above is executed in compliance with Sanofi policies and guidelines and per the Global Core Model and operational KPIsDevelop and apply up-to-date knowledge and awareness of local legislation  Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scopePrepare and contribute to business reviews as requestedMonitor operational KPIs and pro-actively manage execution issuesBuild, document and transfer EE Core Model process knowledge (Level 6/7) relating to Benefit Administration (and any other areas with scope of the role)Provide Level 2 support for benefit administration both through continuous contribution to the Knowledge Database and through responding to queries in ServiceNow in line with agreed SLAsLiaise with internal and external auditors and lead the timely preparation and delivery of material to meet both internal and external audit requestsMonitor and amend processes/data flows in line with statutory and compliance requirements without compromising the Global Core Model

Continuous improvement

Identify process improvement opportunities through elimination of redundant activitiesParticipate in process automation initiatives and ensure seamless adoption and transitionIdentify issues, analyze root causes, propose and implement improvement actionsUpdate country manual, work instructions and SOPs as new cases and information may arise.

Project management ownership and/or support of organisational initiatives

Participate in and support the full implementation of the Global ELC & Benefit Models and associated projectsSupport new projects particularly managing those affecting benefit build/specification

Training

Keep personal professional knowledge up-to-date. Participate in professional training and upskilling, review professional journals and publications, align with an appropriate professional body and participate in the professional community

About you

Functional

Broad understanding of HR process and activities (essential)Awareness of data privacy rules (GDPR etc) (advantageous)Strong problem solving, deductive and analytical skills (advantageous)

Technical

Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g. Workday (advantageous)Knowledge of Microsoft Office with advance level proficiency in Excel (essential)

Interpersonal

Ability to interact with internal and external clients in a professional manner (essential)Team player, able to work collaboratively transversally and with People Services front line teams with an end to end mindset (essential)Good communication skills (advantageous)Attentive to customer needs and feedback (advantageous)

Leadership

Organized and structured to execute tasks as per deadlines (essential)Attentive to detail and works with precision (advantageous)Action oriented, delivery driven, change agent (advantageous)

BACKGROUND AND EXPERIENCE

Graduate or Master’s degree with HR or business administration (advantageous)First hands on experience in a HR role preferably in an international multicultural environment (essential)Fluent in English (essential)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!