Just imagine your future with us…
At Aurecon we see the future through a very different lens. Do you?
Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?
Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.
Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.
What will you do?
The People Services Manager is a pivotal role within the People Services team, responsible for overseeing the delivery of exceptional People support services across Australia, New Zealand, and Asia.
Purpose of Role
This position is responsible for overseeing multiple teams – including People Concierge, People Processing Management, Global Mobility, and Remuneration, Reward & Benefits teams, driving them to consistently achieve and elevate our service excellence standards. By focusing on operational efficiency and leadership development, you will play a key role in shaping the future of our People Services and fostering a culture of high performance and continuous improvement
Key Responsibilities
Team Leadership:
• Manage the People Services leadership team across People Concierge, People Processing Management, Global Mobility and Remuneration, Reward & Benefits
• Inspire and empower teams to excel in service deliver, fostering a culture of accountability and high performance
• Coach and develop future leaders within the teams to enhance their capabilities and career growth
• Partner with the Global People Leaders, Regional People Operations Managers and other key stakeholders to develop and implement effective solutions in line with the business and People’s strategy
Service Delivery Management
• Oversee the operational performance of the teams, ensuring service deliver is in line with the agreed measures and SLAs
• Champion best practices to enhance service delivery efficiency and quality across all teams
• Provide strategy and guidance to resolve escalated / complex issues
Operational Excellence
• Lead strategic decision-making within functional areas to streamline processes and boost overall productivity
• Identify and implement innovative solutions that elevate our service delivery standards
• Set in place processes and procedures to ensure that services meet internal and external audit requirements
• Ensure resources, capabilities and capacity can meet client requirements, this will include planning: o to deliver new tasks/services for key stakeholders o future workload in order to maintain service delivery
• Manage the development and maintenance of People knowledgebase and process documentation (Quick Reference Guides, Standard Operating Procedures, Work Instructions)
• Review and identify knowledge gaps and implement plans to improve and eliminate them moving forward
• Build strong relationship with stakeholders and promote the People Services function to the business
Training and Performance Development
• Translate organization goals into clear, comprehensive and achievable directives for the team. Support direct reports in the implementation of new directives
• Cascade knowledge and develop team capabilities to strengthen understanding of business needs and service excellence • Lead, motivate and develop a team to ensure that training and development needs are met and succession plans are in place
• Determine training requirements then execute training with other team members, in relation to advance use of relevant systems, processes and required skillset for their role
• Act and liaise with team members to resolve any matters that arise relating to performance in a timely manner.
Shared Services Requirements
• Establish a culture of flexibility and adaptability to varying shift requirements and operation hours in order to fulfil real time business requirements
• Demonstrate an understanding of confidentiality requirements relating to People activities and ensure the teams compliance of these requirements
Qualifications:
• 5+ years in HR, focusing on shared services or operational management • Knowledge and experience in the use of Service Management systems / tools (desirable)
• Strong leadership and coaching capabilities, with a passion for developing talent • Excellent communication and interpersonal skills, adept at engaging and influencing diverse stakeholders
• Analytical mindset, leveraging data for strategic decision-making
• Highly proficient in HR Systems, particularly Workday, with experience in HR process management
• A proactive, results-driven problem solver with a keen eye for detail
• Exceptional organisational and time management skills
• Thrives in a fast-paced, dynamic environment
• A continuous improvement mindset for driving and managing change • Displays confidentiality and integrity at all times
About Us
We’ve re-imagined engineering.
Aurecon is an engineering and infrastructure advisory company, but not as you know it!
For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.
We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.
Want to know more?
You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.
If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!