At Sage, we're empowering our People to achieve more through innovation and transformation. We're growing our North America People team and looking for a Human Resources Generalist with 1-2 years experience who is energized by delivering exceptional people services to colleagues and managers, and is eager to contribute to this global transformation.

The Role:
As a People Services Specialist (internal title), you'll join a team of four who are the first point of contact for all colleagues in North America (~2,600) - handling a wide range of HR/People-related inquiries and full employee lifecycle transactions from basic to medium complexity. Your primary focus will be resolving Tier 1 inquiries through ServiceNow tickets and live web chat, by managing them directly from A to Z and escalating more complex inquiries to the appropriate Tier 2 team specialties (Payroll, Benefits, Compensation/Rewards, Employee Relations, etc.) You can anticipate to process an average of 25-35 tickets per day. You'll play a crucial role in our team's journey toward becoming a global, expert-led People (HR) shared services center and engaging in special projects to support this transformation.

Why Join Sage?
In addition to a comprehensive compensation package, ($XX,000 + 10% annual bonus + benefits), you’ll have the opportunity to expand your HR skills in a stable and globally recognized fintech software company. You'll be part of a close-knit, supportive team that embraces the Sage values (We Do the Right Thing: Human, Trust, Bold, and Simplify). Our commitment to work-life balance, learning & development, and giving back to our communities through the Sage Foundation (with 5 paid volunteering days per year) makes Sage a great place to grow your career.

Meet Your Team:
You'll join an immediate team of 4 collaborative colleagues and be a part of large global People team. Our team thrives on mutual support, and we actively engage in volunteering together (through the Sage Foundation). Your manager is supportive and committed to your career development, encouraging accountability and motivating you to reach your aspirations.

Location Requirement:
Hybrid - 3 days per week (Tues, Wed, Thurs) of in-office collaboration from our Lawrenceville office (1715 N Brown Rd, Lawrenceville, GA 30043)

Minimum Qualifications – Required
• 1-2 years experience as a Human Resources Generalist within a large corporate environment
• You have a solid understanding of U.S. employment law and HR compliance (ideally an HR certification or degree).
• You've worked within a ticketing systems for HR inquiries (ServiceNow or similar)
• You’ve utilized an HRIS for case management document and managing the full employee lifecycle within the system.
• You’re proficient in Microsoft Office
• Excellent planning and organizing skills and ability to work in a fast-paced environment, prioritizing effectively.
• You're known for your strong communication skills (both verbally and written), and ability to understand complex concepts.
• You’re empathetic and an active listener, with a focus on building trust and delivering exceptional customer service.
• You are solutions-oriented and resourceful, ready to tackle challenges in a complex and evolving environment.